Job Description

• IT Support
• Provide IT support to 1,000+ users, troubleshooting network and application issues.
• Supported business users on Microsoft Power Platform tools (Power BI, Power Apps, Power Automate)
• Coordinate with hardware and software service providers to resolve issues related to desktops, laptops, printers, antivirus software, and other technology equipment.
• Maintain and troubleshoot routers, switches, and related network equipment.
• System Administration
• Active Directory administrator managing end-user accounts and group policies.
• Administrator on Azure managing accounts, file servers and Virtual machines.
• O365 administrator managing the mail system, licenses, and user accounts.
• Project Involvement
• Assisted with the installation and troubleshooting of various types of printers, including USB and LAN-connected devices.
• Assist in Chevron laptop rollout projects and coordinate with external vendors.

Job Description

• - Provide first-level support by diagnosing and resolving issues related to desktops, laptops, printers, and network connectivity, ensuring users have a seamless experience.
• - Configure and manage network components, including setting up shared folders, creating email accounts, and mapping network drives to enhance accessibility and efficiency.
• - Collaborate with external vendors to troubleshoot and resolve hardware and software issues, ensuring that IT operations run smoothly and effectively for all users.

Job Description

• Performed diagnostic tests and routine maintenance on critical IT equipment.
• Provided on-site technical support and solutions for computer-related issues, improving user satisfaction.
• Communicated complex IT issues to non-technical staff in an understandable way.
• Managed the schools website and IT infrastructure, improving digital communication and support.
• Diagnosed and resolved technical issues, offering on-site support for computer-related challenges.