Job Description

• Responsible for managing and overseeing warranty operations and spare parts management to ensure the highest efficiency in aftersales service and customer satisfaction - Lead and supervise the team in charge of warranty claims and parts administration while coordinating with Service, Technical, and Purchasing departments to support the company s overall business objectives - Lead and supervise the warranty and parts management teams in alignment with company and manufacturer standards - Review and approve warranty claims, repairs, and spare parts usage with accuracy and efficiency - Plan and control spare parts inventory to support service operations and field activities - Coordinate with internal departments and external partners to ensure smooth and timely claim processes and service delivery - Monitor and evaluate team performance, providing coaching and guidance to enhance capability and productivity - Prepare analytical reports and propose improvement initiatives to elevate after-sales service quality and operational efficiency

Job Description

• Track and monitor the spare parts purchasing volume of each dealer - Training on the warranty claims process for dealers - Failed parts collection and follow up with dealers - Coordinate and monitor the pickup of spare parts from DHL logistics service - Warranty failed parts checking and acting - IB WOW claim entry and reconciliation - Summary report on approval of claims from India to executives - Warehouse controlled (Failed Part) - Developing and maintaining departmental work instructions for all tasks - The warehouse monthly reports inbound and operating expenses - Support Warranty Manager to ensure accurate submissions of warranty and goodwill claims from dealer and Tata own workshop on daily basis - Support Warranty Manager all administrative functions within the warranty department are carried out in accordance with company policy - Administer warranty policy in the best interests of the dealership, manufacturer, and customer - Supervise team of warranty technical staff, warranty administrators, help/guide/build effective team - Provide quality and efficient services to the internal and external customers in warranty related issues liaise with counterparts in the company including Sales, Parts, Yard, Finance and Technical department to obtain various information/help to run the department effectively - Understand dealer management systems, ability to identify top areas of opportunity to improve the product and work with service teams on local, national and global trends - Understand engineering change management and monitor product performance post modification - Ensure timely verification of claims and settlement regularly - Visit Dealerships at times for claim verification/audit - Draft work processes and interact with system management team for new developments - Coordinate the pick-up of the vehicle to the service center and ask about the symptoms - Open and close work in the DMS system, prepare relevant documents - Coordinate with mechanics and spare parts to fix the car - Deliver the repaired car to the customer - Other tasks as assigned by the supervisor

Job Description

• Warehouse controlled (Failed Part) - Developing and maintaining departmental work instructions for all tasks - The warehouse monthly reports inbound and operating expenses - Support Warranty Manager to ensure accurate submissions of warranty and goodwill claims from dealer and Tata own workshop on daily basis - Support Warranty Manager all administrative functions within the warranty department are carried out in accordance with company policy - Administer warranty policy in the best interests of the dealership, manufacturer and customer - Supervise team of warranty technical staff, warranty administrators, help/guide/build effective team - Provide quality and efficient services to the internal and external customers in warranty related issues liaise with counterparts in the company including Sales, Parts, Yard, Finance and Technical department to obtain various information/help to run the department effectively - Understand dealer management systems, ability to identify top areas of opportunity to improve the product and work with service teams on local, national and global trends - Understand engineering change management and monitor product performance post modification - Ensure timely verification of claims and settlement regularly - Visit Dealerships at times for claim verification/audit - Draft work processes and interact with system management team for new developments - Coordinate the pick-up of the vehicle to the service center and ask about the symptoms - Open and close work in the DMS system, prepare relevant documents - Coordinate with mechanics and spare parts to fix the car - Deliver the repaired car to the customer - Other tasks as assigned by the supervisor

Job Description

• Training, Audit - Verify Statement of Warranty / FSB Claims system - Coordinate with suppliers of the company - Consultation with the dealer about after sales and claims - Plan period, parts of the collection claim from the dealer - Control driver to collect the claim parts - Development of warehouse system, implement procedure and working step to standard - Control work and safety in department area - Prepare reports to management informed of progress and other task assignment

Job Description

• Handle Telephone call - Supply information regarding the organization to general public and clients - Answer & screen incoming calls as well as greet and announce visitors - Take messages from customers and forward to the concerned department - Provide company information and service to customers - Others as assigned

Job Description

• Handling the PR, Cancel Job in Oracle - Check Status of a Job in the factory - Resolve problems using Oracle - Training programs to educate the users in each division - Check / fix / repair computers in the organization. To work more effectively - Responsible for TPM (Total Productive Maintenance) pillars ET (Education and Training)

Job Description

• Print media design such as business cards, flyers, election card, etc. - Logo designed, modeled rubber stamp of all kinds - Design stickers Gifts of all kinds - Product design label