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Job Requirment

  • Position:

    Front Desk

    Occupation:

    Customer Service/CRM/Call Center

    Sub Occupation:

    Customer Service/customer relations(CRM)

  • Position:

    Reservation

    Occupation:

    Customer Service/CRM/Call Center

    Sub Occupation:

    Customer Service/customer relations(CRM)

Interested business type

  • Hotel / Resort / Spa / Golf Club
  • Food & Drink Industry
  • Services

Job Location

Bangkok (All)

Nonthaburi (Bang Kruai)

Latest Salary

17,000 - 17,000 THB

Job Type

Full time

Availability

within 7 days

Working Bangkok

Yes

Work Upcountry

Yes

Willing to work oversea?

Yes

Education

2021 - Mahasarakham University

Faculty:The Faculty of Tourism and Hotel Management
Major:Tourism Management
GPA 3.92 - Bachelor's Degree

2017 - Sarasas Witaed bangbon School

Faculty:English Program
Major:English
GPA 3.66 - Senior High School

Experience/ Internship

November 2022 toPresent  (3 Year 6 Month)
  • Last Position:
  • Supervisor
  • Business Type:
  • Hotel / Resort / Spa / Golf Club

Job Description

  • Dedicated Front Desk Supervisor with skilled in leading teams to deliver outstanding guest experiences. Expert in optimizing front desk operations, resolving complex guest issues, and fostering a collaborative work environment.
  • Greet guests, check in/out, and provide information about hotel services.
  • Address guest concerns and resolve complaints in a professional manner.
  • Process payments, manage reservations, and accurate guest records.
  • Handle phone inquiries and assist with booking rooms. Collaborated with housekeeping and maintenance teams to ensure guest satisfaction.
  • Provided an exceptional stay experience, helping customers find what they needed.
April 2021 toApril 2022  (1 Year)
  • Last Position:
  • Call center
  • Business Type:
  • Commercial banks

Job Description

  • Handle an average of 50+ inbound calls daily, addressing customer inquiries, resolving complaints and technical issues.
  • Providing information about the companys services.
  • Troubleshooting problems over the phone or guiding customers through solutions
  • Collaborate with team members to meet and exceed monthly performance.

Hard Skill

  •  - Microsoft Excel / Experienced
  •  - Gmail / Experienced
  •  - Microsoft Word / Experienced
  •  - zimbra / Experienced
  •  - Line, Line Ads / Experienced
  •  - Office Equipment / Experienced
  •  - Telephone Handling / Experienced
  •  - English Communication / Experienced

Soft Skill

  •  - Adaptability
  •  - Time Management skills
  •  - Fast learner
  •  - Teamwork
  •  - Able to work under pressure
  •  - Conflict Resolution and Problem-Solving
  •  - Communication skills

Language skills

  • Speaking

  • Listening

  • Reading

  • Writing

  • English
  • Excellent
  • Excellent
  • Excellent
  • Excellent

Typing Skills

  • Thai : 60 words / min
  • English : 60 words / min
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