Job Description

• B2C Client & Revenue Generation: Provided consultative guidance to over 300 prospective clients (students and parents), advising on complex language and study abroad processes. - Operational Excellence & Risk Management: Established and optimized end-to-end client journey workflows (inquiry to pre-departure), leading to a 100% visa approval rate for all full-process clients (20+ in 1. 5 years). This demonstrates exceptional process control and risk mitigation. - B2B Account Management: Acted as primary liaison and account manager for all international partner schools, overseeing contracts, documentation, and managing follow-ups to ensure successful conversion across all application stages. - Business Operations & Leadership: Managed all aspects of business operations, including P&L oversight (Profit and Loss), outsourcing, and strategic coordination of accounting and digital marketing efforts. - Digital Marketing & Outreach: Directed external teams to execute digital ad campaigns across Facebook and TikTok, leading to lead generation and brand visibility.

Job Description

• Growth & Strategic Leadership - Operational Efficiency & Sales Support - Account & Relationship Management - 13-Year Growth Trajectory: Progressed through four critical roles (from Counselor to Co-Manager/Shareholder) over a 13-year tenure, demonstrating unwavering commitment, deep operational knowledge, and long-term organizational value. - Team Leadership & Development: Directly managed and mentored a multi-functional team, including visa advisors and marketing staff, to improve service quality and team efficiency through structured training and performance feedback. - High-Volume Case Management: Managed an average of 1,000 - 1,200 complex student and client cases annually, sustaining an 85% placement and visa success rate across the Australia and UK markets. - Workflow Optimization & CRM: Introduced and governed new workflow systems using the CRM database for lead tracking and performance analysis, significantly reducing case turnaround time and enhancing client follow-up. - Compliance & Risk Management: Led the handling of high-complexity visa and placement cases, ensuring strict compliance with evolving international policies while minimizing client risk. - B2B Partnership Management: Built, maintained, and leveraged relationships with 70+ partner institutions across six countries, ensuring program alignment and optimizing placement opportunities for clients. - Digital Campaign Coordination: Coordinated targeted digital marketing campaigns (Facebook Ads and LINE OA) to generate high-quality leads that fueled annual sales targets.

Job Description

• Provided service and consultative support to prospective students, assisting them with initial application stages and program selection. - Managed initial case documentation and data entry within company protocols, ensuring accuracy for subsequent processing. - Coordinated communication between students and senior advisors to maintain efficient workflow and resolve preliminary inquiries.