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Job Location

Bangkok (All)

Latest Salary

25,000 - 25,000 THB

Job Type

Full time

Availability

Immediate

Working Bangkok

Yes

Work Upcountry

Yes

Education

2014 - Burapha University

Faculty:Humanities and Social Sciences

Major:History

GPA 2.5 - Bachelor's Degree

Experience/ Internship

February 2024 toPresent (2 Year 3 Month)

Job Description

Handle customer inquiries across phone, chat, and email for insurance coverage, claims, cancellations, refunds, and partner-related operations. - Perform basic claim assessments and verify required documents. - Coordinate with stakeholders to ensure timely processing of claims and cancellations. - Prepare accurate daily and monthly reports for management. - Managed call center teams to achieve performance targets while ensuring high service quality. - Monitored and evaluated staff performance through QA reviews and regular feedback sessions. - Resolved complex escalations and customer complaints with effective problem-solving and clear decision-making. - Trained, coached, and developed team members to align with company standards and improve overall capability. - Analyzed performance metrics and prepared reports to drive process improvements.

February 2022 toOctober 2024 (2 Year 8 Month)

Job Description

- Managed call center teams to achieve performance targets
while ensuring high service quality.
- Monitored and evaluated staff performance through QA
reviews and regular feedback sessions.
- Resolved complex escalations and customer complaints with
effective problem-solving and clear decision-making.
- Trained, coached, and developed team members to align with
company standards and improve overall capability.
- Analyzed performance metrics and prepared reports to drive process improvements.

February 2017 toJanuary 2022 (4 Year 11 Month)

Job Description

- Delivered exceptional customer support to GrabFood users through both phone and email, ensuring that inquiries were addressed quickly and professionally to enhance customer satisfaction.
- Handled the processing of cancellations, refunds, and compensations with precision, ensuring that all transactions were completed accurately and in a timely manner to maintain trust and reliability.
- Actively followed up with customers after issue resolution to confirm their satisfaction and gather feedback, which contributed to ongoing service improvements.
- Collaborated with team members to streamline processes, share insights, and develop solutions that addressed recurring customer concerns efficiently.

Hard Skill

Soft Skill

Language skills

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