Job Description

• System Support Coordinator
• - Standby to receive phone calls regarding repair requests and coordinate with technical staff to inspect coffee machines at various locations such as KFC, Mister Donut, McCafe, and Turtle Cafe, as well as at hotels that have purchased or rented machines from the company.
• - Respond to customer inquiries or report issues via mobile Line chat and Line OA, providing initial troubleshooting assistance. If the issue cannot be resolved over the phone, coordinate with technical staff to inspect the machine for the customer.
• - Prepare quotations for spare parts for customers or branches requiring replacements.
• - Create requisition forms for spare parts to be replaced for customers or for sale.
• - Compile preliminary customer data reports.

Job Description

• Responsible for managing customer repair requests, responding to customer inquiries through various online platforms, issuing repair orders and quotations, as well as ordering supplies for the store. Additionally, prepare work orders for tasks to be entered into the system for each department clearly.

Job Description

• Inspect incoming and outgoing goods in the warehouse, ensuring the accuracy of products to be delivered to stores, shops, or exported to customers who have placed direct orders with the company.

Job Description

• - Inspect moisture content and pH levels to ensure compliance with standard specifications.
• - Verify packing before distribution to customers.

Job Description

• Provided consultation and scheduled appointments for customer services through social media and phone, including walk-in customers without prior appointments. - Prepared preliminary quotation documents for customers to use in price negotiations with insurance providers.