Job Description

• Debt Collection Management and Operational Processes - Manage and control the debt collection process in accordance with company policies, operational guidelines, and financial institution regulations - Oversee and manage the portfolio of hire purchase (Leasing) debtors, including both automobiles and motorcycles, covering various account statuses and risk levels - Analyze overdue customer portfolios by segmenting them based on risk, payment behavior, and contact history to inform follow-up planning - Develop debt collection strategies tailored to each debtor group, such as prioritization, contact methods, and appropriate negotiation approaches - Coordinate and communicate with partners and leading finance companies such as Honda, Toyota, Isuzu, ICBC, and Benz to ensure smooth operations and compliance with agreements - Operate strictly within the legal framework, regulations, and ethical standards of debt collection to maintain the organization's image and long-term customer relationships - Team management, capacity development, and performance control - Oversee, manage, and support the debt collection team's work to achieve performance and quality targets as specified - Set KPIs to monitor performance, analyze team results, and continuously control overall operational efficiency - Provide consultation, guidance, and coaching to the team in communication skills, negotiation, and problem-solving in the workplace - Resolve on-site issues and complex cases by coordinating between the debt collection team and relevant departments to ensure smooth operations - Support the development of new team members, impart work methodologies, and enhance work discipline within the team - Systematically manage compliance risks and customer complaints - Outstanding achievements: Year 2025: Developed team skills in negotiation and customer communication, adjusted work methodologies to align with portfolio characteristics, resulting in a continuous improvement trend in team performance. Year 2024: Analyzed and managed overdue customer portfolios by segmenting them based on risk and payment behavior to formulate appropriate follow-up strategies, enhancing debt repayment opportunities and improving the quality of the debtor portfolio. Year 2023: Managed and controlled the debt collection process in accordance with KPIs consistently, while monitoring and evaluating team performance to maintain performance levels in line with set targets.

Job Description

• Plan, control, and oversee the production process of jewelry, including the preparation of human resources, raw materials, machinery, and tools, to ensure compliance with production plans, quality standards, and specified timelines. Continuously monitor and resolve issues in the production process to enhance efficiency, reduce waste, and control production costs. - Manage and develop the production team, including workforce allocation, task assignment, performance monitoring, and evaluation, to ensure the team operates effectively and aligns with organizational goals. - Establish, improve, and oversee the application of standards, work procedures, and key performance indicators (KPIs) for the production department to enhance work efficiency, consistency of quality, and risk management in operations.