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Job Requirment

  • Position:

    Guest Service Agent

    Occupation:

    Hospitality/F-B

    Sub Occupation:

    Guest Service Agent

  • Position:

    Guest Service Agent

    Occupation:

    Airline Business

    Sub Occupation:

    Airline Business Others

Job Location

Bangkok (Bueng Kum)

Latest Salary

17,000 - 20,000 THB

Job Type

Full time

Availability

within 30 days

Working Bangkok

Yes

Education

2022 - Sripatum University

Faculty:College of Tourism and Hospitality
Major:Aviation Business Field
GPA 3.68 - Bachelor's Degree

2019 - Khonkaen Witthayayon school

Faculty:Science-Mathematics
Major:Science-Mathematics
GPA 2.72 - Senior High School

Experience/ Internship

September 2024 toPresent  (1 Year 3 Month)
  • Last Position:
  • Receptionist
  • Business Type:
  • Hotel / Resort / Spa / Golf Club

Job Description

  • 1. Customer Reception and Service
  • • Welcome guests upon arrival
  • • Provide information about the hotel, accommodations, and amenities
  • • Recommend tourist attractions, transportation, and nearby restaurants
  • 2. Check-in / Check-out Operations
  • • Conduct check-in and check-out procedures accurately and efficiently
  • • Verify reservation documents, identification cards / passports
  • • Prepare keys for guests
  • 3. Room Reservation Management
  • • Accept room reservations via phone, email, or online system
  • • Record reservation details and confirm guest stays
  • • Check room availability status and update the system
  • 4. Document and System Management
  • • Record customer information in the hotel system
  • • Prepare occupancy reports
  • • Manage cash, payment documents, and receipts
  • 5. Internal Coordination
  • • Coordinate with housekeeping, maintenance, and other departments
  • • Communicate customer needs or issues
March 2023 toJune 2023  (4 Month)
  • Last Position:
  • Intern
  • Business Type:
  • Services

Job Description

  • • Verify and adjust the GD and CARGO information for daily flights to ensure accuracy according to the flight plan.
  • • Staff the automatic check-in machine and provide guidance to passengers on how to use the automatic check-in system.
  • • Facilitate passengers and provide assistance at the check-in counter.
  • • Process baggage tagging for passengers.
  • • Check documents and equipment at each counter to ensure they are ready for use.
  • • Open and close the check-in counters and maintain order in the service area.
  • • Provide wheelchairs to passengers in need of assistance.
  • • Deliver relevant documents to the gate and correctly install flight and zone signage.
  • • Assist passengers from the baggage claim area to boarding the aircraft.

Hard Skill

  •  - Microsoft Excel / Beginner
  •  - Microsoft PowerPoint / Skillfull
  •  - Microsoft Teams / Skillfull
  •  - Microsoft Word / Expert
  •  - Google Forms  / Skillfull
  •  - Google Drive  / Skillfull
  •  - Google meet / Skillfull
  •  - Google Calendar / Skillfull
  •  - Google Slides / Beginner
  •  - Gmail / Expert

Soft Skill

  •  - Able to work under pressure
  •  - Focus mastery
  •  - Service Mind
  •  - Social grace
  •  - Time Management skills
  •  - Collaboration
  •  - Attention to Details
  •  - Teamwork
  •  - Culture Awareness
  •  - Adaptability

Language skills

  • Speaking

  • Listening

  • Reading

  • Writing

  • English
  • Medium
  • Good
  • Excellent
  • Medium
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