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  • Position:

    Customer Service

    Occupation:

    Customer Service/CRM/Call Center

    Sub Occupation:

    Customer Service/CRM/Call Center Others

Job Location

Bangkok (All)

Latest Salary

25,000 - 30,000 THB

Job Type

Full time

Availability

within 7 days

Working Bangkok

Yes

Education

2015 - Suan Dusit University

Faculty:Bachelor of Arts
Major:Home-Economics
GPA 3.06 - Bachelor's Degree

Experience/ Internship

November 2024 toNovember 2025  (1 Year)
  • Last Position:
  • Order Taker - In Room Dining & Event
  • Business Type:
  • Hotel / Resort / Spa / Golf Club

Job Description

  • Checking defect for the new items.
  • Taking orders from the guests, serving food/setting up for amenity, posting orders, closing shift.
  • Coordinating to other departments.
  • Preparing papers for petty cash voucher.
  • Preparing documents as per assigned.
  • Posting/Voiding bills on Symphony.
  • Fixing menu in Okkami
  • Checking the status/occupancy of guests in Opera.
  • Preparing amenity.
  • Preparing/setting up for meeting room/owner meeting.
  • Assisting manager/assistant manger as per assigned
March 2024 toAugust 2024  (6 Month)
  • Last Position:
  • Customer Service Representative
  • Business Type:
  • Telecommunication

Job Description

  • - Provide information and support to consumers through various channels, including phone calls, social media platforms, and email communication.
  • - Address customer inquiries and concerns in a timely manner, ensuring that each interaction is informative and helpful.
  • - Utilize social media to engage with customers, respond to comments, and provide assistance, fostering a positive online presence.
  • - Monitor email correspondence to ensure prompt replies and maintain a high standard of customer service throughout all communications.
December 2020 toMarch 2023  (2 Year 4 Month)
  • Last Position:
  • Customer Service Representative
  • Business Type:
  • Food & Drink Industry

Job Description

  • Answering/servicing clients by phone calls, emails, Facebook, Line OA, Instagram
  • Transferring phone calls to related department
  • Generating online orders via Magento
  • Making online orders via SAP or manually
  • Making order by open PO/SAP
  • Assisting to managers or supervisor
  • Servicing/Solving problems or requesting for customers
  • Helping customers about baking technics, delivery or ordering from website
  • Upselling/recommending products
  • Coordinating between internal (warehouse, finance, hr, IT, marketing, purchasing, showroom) and external company
  • Translation from Eng-Thai or Thai-Eng
  • Sales supporting
  • Making a quotation
March 2019 toJanuary 2020  (11 Month)
  • Last Position:
  • Order Taker - In Villa Dinning
  • Business Type:
  • Hotel / Resort / Spa / Golf Club

Job Description

  • Greeting customers, Serving food and beverage for the customers when we have special nights
  • Coordinating between housekeeping and laundry, engineering, kitchen, front office, steward, hr, gardening, the den and service departments, coordinating with outside guests
  • Taking orders from guests, serving food and correcting plates inside the villas, managing time and checking about food and orders, making bills and cashier duty (Micros)
  • Assisting destination & event assistant manager / supervisor
  • Briefing and meeting
  • Training new staff
  • Managing with staffs and schedule (Eagle)
  • Preparing cutlery, folding napkins and platemat
  • Dealing with documents and paperwork in the office, checking inventory, making request for equipment (Material Controls) and stuffs for using in the office
  • Making booking/ making record/report inside the resort and from outside guests (treepod dining, dinner at jetty, dinner in villa, sunrise cruise-sunset cruise etc.)
  • Taking care and cleaning ofworking space
  • Fixing all the problems that we cant expect in a day
  • Answering phone and checking, answering email
  • Giving information about destination activities and prices to inside and outside company
June 2017 toJanuary 2019  (1 Year 7 Month)
  • Last Position:
  • Operator
  • Business Type:
  • Food & Drink Industry

Job Description

  • Greeting customers, Serving food and beverage for the customers when we have special nights
  • Suggesting to the customers about the food and beverages in the company
  • Taking orders from phone calls, facebook, line and walk-in guests
  • Organizing paperworks (bills, letter and invoices etc.)
  • Assisting to owner or manager / Secretarial jobs
  • Coordinating with outside and inside company (government offices etc.)
  • Cashier duty, HR/Job Interview Trainning new staffs also checking the schedule for staffs
  • Checking/Update stock lists and provide information on supplier
  • Ordering something for using in the company
  • Dealing and managing with orders and staffs and solving with any problems including complaints with customers and other staffs
  • Responsible cleaning duty area
October 2016 toDecember 2016  (3 Month)
  • Last Position:
  • GSO
  • Business Type:
  • Hotel / Resort / Spa / Golf Club

Job Description

  • - Handle check-ins and check-outs efficiently, ensuring a smooth experience for guests. Answer incoming phone calls promptly, providing information and assistance to both guests and staff.
  • - Monitor and respond to emails and booking inquiries, while also managing cashier duties to facilitate transactions accurately.
  • - Act as a liaison between departments, ensuring effective communication and coordination both internally and externally.
  • - Offer recommendations to guests about local attractions and amenities, and provide guided tours of hotel rooms and facilities upon request.
  • - Prepare necessary paperwork, including invoices and tax documents, ensuring accuracy and compliance with company standards.
August 2014 toNovember 2014  (3 Month)
  • Last Position:
  • Trainee
  • Business Type:
  • Hotel / Resort / Spa / Golf Club

Job Description

  • - Prepare and cook all assigned ingredients with attention to detail, ensuring they meet the chefs' standards for quality and presentation.
  • - Provide attentive service to guests during buffet setups and special events, ensuring a pleasant dining experience and addressing any needs that arise.
  • - Maintain cleanliness and organization of both equipment and work areas, regularly cleaning surfaces and tools to uphold hygiene standards and ensure a safe working environment.
June 2013 toSeptember 2013  (3 Month)
  • Last Position:
  • Part-Time
  • Business Type:
  • Food & Drink Industry

Job Description

  • - Cook and prepare all ingredients needed for menu items, ensuring freshness and quality for customers.
  • - Take customer orders accurately and handle cashier duties, processing payments and providing change as needed.
  • - Clean and maintain kitchen equipment and dining areas, ensuring a hygienic and welcoming environment for guests.
  • - Assist the manager and supervisor with various tasks as assigned, contributing to smooth operations and team collaboration.

Hard Skill

  •  - Microsoft Word / Skillfull
  •  - Microsoft PowerPoint / Skillfull
  •  - Microsoft Outlook / Skillfull
  •  - Microsoft Excel / Skillfull
  •  - Facebook, Facebook Ads / Skillfull
  •  - SAP / Skillfull
  •  - Magento / Skillfull
  •  - Menu Knowledge / Skillfull
  •  - Customer Service Skills / Skillfull
  •  - Lazada, Lazada Ads / Skillfull

Soft Skill

  •  - Service Mind
  •  - Adaptability
  •  - Time Management skills
  •  - Attention to Details
  •  - Teamwork
  •  - Communication skills
  •  - Emotional Intelligence
  •  - Able to work under pressure
  •  - Self Awareness
  •  - Social grace

Language skills

  • Speaking

  • Listening

  • Reading

  • Writing

  • English
  • Good
  • Good
  • Good
  • Good

Language Score

English

  • Toeic : 510 Score
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