Job Description

• - Contact customers (Outbound Call) to notify them when payment is due or to inquire about the reasons for overdue payments.
• - Negotiate and propose payment solutions, such as debt restructuring, reduction of penalty interest, collection fees, or entering into a debt acknowledgment agreement.
• - Record information and update the status of conversations in the system to ensure that relevant parties can follow up accurately.
• - Negotiate assistance and provide consultation on ways to normalize debts.
• - Address customer complaints and coordinate with relevant departments while recording information in the system.
• - Assess risks and analyze which debtors are likely to pay or which ones are at risk of defaulting, in order to refer them to the field team or legal department.

Job Description

• - Managed the restructuring of unsecured debt, such as credit cards, and provided consulting services along with strategies for debt relief.
• - Provided payment reminder services and monitored consumer debt, including credit cards and personal loans, while processing data.
• - Conducted telephone follow-ups and recorded information in the system.
• - Monitored and resolved consumer and business loan debts.

Job Description

• - Process payments for medical services through all channels, including cash, credit cards, and foreign currency.
• - Verify and coordinate patient benefits, insurance, and contractual agreements with partner companies.
• - Issue receipts, tax invoices, or billing statements.
• - Provide information on medical expenses and coordinate with various departments (nursing/medical).
• - Submit daily revenue and financial reports, and ensure all financial documentation is complete.