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Job Requirment

  • Position:

    Application Support

    Occupation:

    Information Technology(IT)

    Sub Occupation:

    Application Support/Helpdesk

Interested business type

  • Computer/ IT
  • Commercial banks

Job Location

Bangkok (Bang Kapi)

Latest Salary

20,000 - 25,000 THB

Job Type

Full time

Availability

within 30 days

Working Bangkok

Yes

Work Upcountry

Yes

Education

2023 - Suranaree University of technology

Faculty:Information Science
Major:Information Science (Business Intelligence & Data Analytics)
GPA 2.29 - Bachelor's Degree

Experience/ Internship

June 2025 toPresent  (11 Month)
  • Last Position:
  • Application Support
  • Business Type:
  • Computer/ IT

Job Description

  • Managed 80130 technical support cases per month for e-Tax/e-Invoice systems via email and portals.
  • Resolved RD/e-Tax failures, document errors, and job outages through incident triage and troubleshooting.
  • Validated XML/JSON files via Visual Studio and provided sample formats to prevent recurring issues.
  • Customized Jasper Reports and reran batch jobs to ensure accurate PDF/EDOC outputs.
  • Escalated critical issues via JIRA to Developers and System Engineers, ensuring resolution within SLA.
  • Administered user accounts, access permissions, and disk quotas for application users.
  • Managed SSL certificate updates and compliance for e-Tax and GetInvoice systems.
  • Authored user guides and internal documentation to improve support efficiency and reduce recurring incidents.
October 2024 toMay 2025  (8 Month)
  • Last Position:
  • Supply Analyst
  • Business Type:
  • Hospital activities (except specialized hospital activities)

Job Description

  • - Managed records for contracts and performance bonds, ensuring that all data remained accurate and complied with internal procedures for smooth operations.
  • - Coordinated quality inspections and scheduled equipment maintenance to support the daily functions of the hospital, ensuring everything runs efficiently.
  • - Collaborated closely with vendors and internal teams to track any issues that arose, following up on contract progress to ensure timely resolutions and maintain strong partnerships.
February 2024 toSeptember 2024  (7 Month)
  • Last Position:
  • Junior Security Operation Engineer
  • Business Type:
  • Computer/ IT

Job Description

  • Monitored security alerts using Group-IB and handled security incidents in accordance with defined SLAs
  • Reviewed alerts, logged incidents, and assisted in initial investigation and resolution activities
  • Prepared monthly security reports, dashboards, and metrics, presenting results to executive management and Cyber & Information Security or Risk Management committees

Hard Skill

  •  - User Management / Beginner
  •  - Power BI Dashboards / Beginner
  •  - SLA Compliance / Beginner
  •  - SQL / Beginner
  •  - Jasper Reports / Beginner
  •  - JSON / Beginner
  •  - Postman / Beginner
  •  - Web Portals / Beginner
  •  - Excel Validation / Beginner
  •  - SSL Certificate / Beginner

Soft Skill

  •  - Design Thinking
  •  - Service Mind
  •  - Self Awareness
  •  - Growth Mindset
  •  - Complex Problem Solving
  •  - Communication skills
  •  - Collaboration
  •  - Coordinating with others
  •  - Time Management skills
  •  - Attention to Details

Language skills

  • Speaking

  • Listening

  • Reading

  • Writing

  • Thai
  • Excellent
  • Excellent
  • Excellent
  • Excellent
  • English
  • Good
  • Excellent
  • Excellent
  • Good

Typing Skills

  • Thai : 37 words / min
  • English : 27 words / min
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