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Job Requirment

  • Position:

    Customer Service Manager

    Occupation:

    Customer Service/CRM/Call Center

    Sub Occupation:

    Chief/Manager/Management

  • Position:

    Customer Success Manager

    Occupation:

    Customer Service/CRM/Call Center

    Sub Occupation:

    Customer Service/customer relations(CRM)

  • Position:

    Sales Operation Manager

    Occupation:

    Sales

    Sub Occupation:

    Sales Executive

Interested business type

  • Chemical / Plastic Industry
  • Energy
  • Manufacture and distributor.

Job Location

Bangkok (All)

Samut Prakarn (All)

Latest Salary

60,000 - 65,000 THB

Job Type

Full time

Availability

within 15 days

Working Bangkok

Yes

Work Upcountry

Yes

Willing to work oversea?

Yes

Education

2002 - Suan Dusit University

Faculty:Management
Major:General Management
GPA 3.05 - Bachelor's Degree

Experience/ Internship

January 2025 toPresent  (1 Year 3 Month)
  • Last Position:
  • Family Caregiver & Business Support

Job Description

  • Family Caregiver & Business Support :
  • Managing family business operations with a focus on sales coordination, inventory tracking, and daily operational tasks.
June 2006 toDecember 2024  (18 Year 6 Month)
  • Last Position:
  • Marketing Executive Supervisor (Customer Service and Sales Operations Lead)
  • Business Type:
  • Chemical / Plastic Industry

Job Description

  • Customer Service Operations:
  • • Acted as the operational lead for Customer Service activities, guiding junior staff and resolving escalated customer issues to maintain service quality and customer satisfaction.
  • • Managed customer inquiries, complaints, returns, and claims to ensure timely resolution and long-term relationship stability.
  • • Monitored customer issues and coordinated with internal departments to implement effective corrective actions.
  • Order & Operations Coordination:
  • • Oversaw order processing, quotation preparation, delivery coordination, and sales documentation, ensuring accuracy and efficiency across the service process.
  • • Coordinated closely with sales, production, logistics, warehouse, and QA teams to ensure timely order fulfillment and delivery schedules.
  • • Ensured accuracy of operational documents including purchase orders, invoices, delivery documents, and product certificates.
  • Client Relationship Support:
  • • Maintained strong working relationships with key customers to support account stability and long-term business partnerships.
  • • Participated in discussions with customers to resolve service issues and improve overall service performance.
  • • Supported sales teams with operational coordination for customer requirements and business continuity.
  • Quality & Compliance Support:
  • • Prepared and maintained technical documentation including COA, MSDS, and ISO certificates to ensure compliance with customer and quality requirements.
  • • Supported internal quality processes and documentation accuracy related to customer service operations.
  • Reporting & Performance Monitoring:
  • • Prepared sales reports, service performance summaries, and sales forecasts to support management decision-making.
  • • Analyzed order trends, delivery performance, and inventory status to support operational efficiency.
  • • Monitored customer receivables and credit limits to support sales risk control.
  • Team Leadership:
  • • Guided junior staff in operational tasks, workflow prioritization, and service issue resolution to maintain efficient Customer Service operations.
July 2002 toApril 2006  (3 Year 9 Month)
  • Last Position:
  • Anti - Attrition Management
  • Business Type:
  • Commercial banks

Job Description

  • Customer Retention & Case Management:
  • • Managed customer retention initiatives and handled individual customer cases to reduce service attrition and improve customer satisfaction.
  • • Coordinated with internal departments to resolve complex customer issues and maintain long-term relationships.
  • • Conducted customer analysis and prepared operational reports for management review.

Hard Skill

  •  - ISO 9001:2015 / Experienced
  •  - Microsoft Word / Experienced
  •  - Canva / Experienced
  •  - Gmail / Expert
  •  - Microsoft Excel / Experienced
  •  - Microsoft Outlook / Experienced
  •  - Microsoft PowerPoint / Experienced
  •  - Microsoft Teams / Experienced
  •  - Sales Operation / Expert
  •  - ISO 14001:2015 / Experienced

Soft Skill

  •  - Service Mind
  •  - Able to work under pressure
  •  - Coordinating with others
  •  - Collaboration
  •  - People Management skills
  •  - Complex Problem Solving
  •  - Negotiation skills
  •  - Critical Thinking
  •  - Leadership
  •  - Time Management skills

Language skills

  • Speaking

  • Listening

  • Reading

  • Writing

  • Thai
  • Excellent
  • Excellent
  • Excellent
  • Excellent
  • English
  • Good
  • Good
  • Good
  • Good
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