2021
Last Position : Restaurant Captain
Period :
September 2021 to
July 2025
Job Description :
Maintained a high standard of customer service and satisfaction by monitoring wait-staff performance. - Developed and implemented various training programs for new and existing staff. - Coordinated and scheduled staff shifts to ensure restaurant operations are running smoothly. - Monitored daily business operations and sales performance to ensure goals are met. - Ensured compliance with sanitation, safety, and health regulations in the restaurant. - In charge of daily operations by checking readiness of all stations. - Check availability of menu items, assigning the person in charge of different dining stations. - Ensured customer satisfaction through promoting excellent service. - Handled customer complaints respectfully and professionally. - Trained new employees and provided ongoing training for all staffs. - Responsible for the end of the day accounting, specifically checking the total of the cash register and the company system.