Job Description

• Service & SAP System Management: Orchestrated the full cycle of service orders via SAP, including walk-in repairs and spare part sales, maintaining a strict SLA of 5-10 minutes per case. - Operational Excellence: Managed inventory and bin locations to ensure high-speed retrieval of devices, significantly reducing customer wait times through optimized storage tracking. - Conflict Resolution: Resolved complex customer complaints and minimized churn rates by offering strategic solutions such as spare part replacements or extended warranties. - Technical Consultation: Provided expert technical consultation on product usage and maintenance. - Logistics Coordination: Liaised between Technical, Spare Parts, and Logistics (KEX/SF). - Financial Integrity: Administered daily financial reconciliations (Cash, Credit Card, QR) and managed refund processes.

Job Description

• Responsible for managing the 24-hour telephone service center for the Thai Consulates under the Ministry of Foreign Affairs (Telephone Center 02 572 8442) - Monitoring team performance and reporting on operational results to ensure efficient daily operations - Providing advice and solutions to both Thai and foreign citizens regarding visas, passports, and document authentication.

Job Description

• Led and coached call center representatives to achieve desired service levels and customer satisfaction. - Analyzed call center data and prepared daily/monthly reports to improve processes and resource allocation. - Monitored sales team performance and commission targets for airline ticket sales and add-on services. - Assisted customers with flight reservations, itinerary changes, and baggage concerns.

Job Description

• Responsible for acting as a technical English interpreter between Chinese engineers and Thai maintenance technicians. Accurately and clearly conveying information, work orders, and instructions, facilitating smooth communication between the two teams, minimizing misunderstandings in maintenance procedures, coordinating and explaining solutions to immediate problems, and supporting effective collaboration to ensure projects and maintenance work meet standards and deadlines.

Job Description

• Responsible for providing attentive and friendly customer service to maximize satisfaction. Accurately take food and beverage orders, verify item completeness, and recommend menu items with detailed explanations to assist customers in making informed decisions. Maintain the cleanliness of the service area and promptly answer questions or resolve immediate issues. Support the team to ensure smooth and efficient service.