Job Description

• Coordinated and provided customer service in cases of product returns, refunds, and complaints regarding service from branches nationwide.
• • Negotiated and resolved issues in collaboration with customers and relevant departments to reach a resolution.
• • Handled complaints related to after-sales service from all shops nationwide through various channels as reported by customers.
• • Coordinated with external agencies, such as the Office of the Consumer Protection Board and the Consumer Organization Council, to ensure proper adherence to relevant procedures.
• • Provided information and responded to customer inquiries through the company's online channels, including Facebook, LINE, and Instagram.
• • Presented products and services through online channels according to customer needs.
• • Mediated disputes between customers and relevant departments, following up until the process was completed.
• • Compiled weekly reports summarizing customer service data and statistics.

Job Description

• • Coordinated with clients after receiving inquiries from the call center service center to investigate and resolve issues as reported.
• • Monitored the status of parcels and complaints through the company's CRM system while coordinating with branches nationwide.
• • Communicated and clarified operational procedures to clients clearly to ensure they receive their parcels or appropriate resolutions to their issues.
• • Continuously followed up on operational outcomes and contacted clients to provide updates on progress.
• • Systematically summarized and closed daily complaint cases in a comprehensive manner.
• • Supported call center operations in cases of high incoming customer inquiries.

Job Description

• • Provided accurate and comprehensive consultation and information to customers who reached out, while analyzing issues and appropriately transferring calls to relevant departments.
• • Presented and recommended the company's products and services to customers wishing to modify their packages or usage conditions.
• • Offered advice on changes to mobile phone and home internet promotions based on customer needs.
• • Coordinated with the technical team to schedule and monitor home internet installations to ensure timely completion.
• • Continuously followed up on service delivery and maintained customer satisfaction.

Job Description

• - Facilitate and provide services to customers utilizing parcel delivery by answering inquiries and providing necessary information to ensure satisfaction.
• - Coordinate with the transportation department and parcel pick-up services to enable customers to track their delivery status quickly and accurately.
• - Prepare and send daily summary reports via email regarding branch data and activities to ensure information is accurate and complete as required.