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Job Requirment

  • Position:

    Guest Service Agent

    Occupation:

    Hospitality/F-B

    Sub Occupation:

    Management Hotel/Resort/Tourism

Interested business type

  • Hotel / Resort / Spa / Golf Club
  • Services
  • Transportation

Job Location

Bangkok (All)

Latest Salary

25,500 - 50,000 THB

Job Type

Full time

Availability

within 30 days

Working Bangkok

Yes

Work Upcountry

Yes

Willing to work oversea?

Yes

Education

2020 - Mae Fah Luang University

Faculty:Business Administration
Major:Tourism Management
GPA 2.08 - Bachelor's Degree

Experience/ Internship

February 2025 toMarch 2026  (1 Year 1 Month)
  • Last Position:
  • Service Agent

Job Description

  • Responsibilities included greeting guests and providing a welcoming first impression, verifying guest identification and payment methods accurately, managing check in and check out processes efficiently, handling payments and maintaining accurate transaction records, coordinating transportation arrangements as requested, ensuring rooms were prepared and ready prior to guest arrival, and collaborating with team members to deliver a smooth and satisfactory guest experience throughout the stay
June 2024 toOctober 2024  (4 Month)
  • Last Position:
  • Assistant Manager

Job Description

  • Responsibilities included providing warm and attentive customer care to ensure a positive experience, supporting staff in daily operations to maintain smooth workflow, managing stock levels by monitoring inventory and organizing products efficiently, and handling customer complaints with professionalism by identifying issues, offering appropriate solutions, and ensuring customer satisfaction across all interactions
June 2024 toJune 2024  (29 Day)
  • Last Position:
  • Coffee-Making Training

Job Description

  • Developed expertise in coffee brewing methods, espresso preparation techniques, and latte art to ensure high quality beverage standards, delivered attentive customer service to enhance overall experience, maintained consistency in taste and presentation, supported daily café operations, and ensured cleanliness and proper maintenance of equipment to meet hygiene and service standards
March 2023 toApril 2024  (1 Year 2 Month)
  • Last Position:
  • Guest Service Agent

Job Description

  • Responsibilities included greeting guests and providing a welcoming experience, handling payments accurately and securely, managing check in and check out processes efficiently, coordinating with housekeeping to ensure rooms were cleaned and ready on time, monitoring room status and guest requests, and collaborating with team members to deliver smooth operations and maintain high levels of guest satisfaction throughout the stay
April 2021 toFebruary 2023  (1 Year 10 Month)
  • Last Position:
  • Purchasing & Admin Officer

Job Description

  • Responsibilities included improving customer satisfaction by delivering responsive and reliable support, handling office tasks such as documentation, data entry, and coordination to ensure smooth daily operations, managing purchase requests by reviewing requirements, preparing orders, and tracking procurement processes, and collaborating with relevant teams to ensure timely delivery and accurate fulfillment of organizational needs
February 2020 toMarch 2020  (1 Month)
  • Last Position:
  • Student Trainee: Spa & Fitness Reception

Job Description

  • Responsibilities included supporting daily operations to ensure smooth workflow and efficiency, managing front desk operations including handling inquiries, greeting visitors, and coordinating schedules, performing various administrative tasks such as data entry, document management, and report preparation, and collaborating with team members to maintain organized processes and deliver consistent service quality across all activities

Hard Skill

  •  - Leadership and Team Management / Beginner
  •  - Problem-Solving / Beginner
  •  - Customer Service / Beginner
  •  - Organizational Skills / Beginner
  •  - Attention to Detail / Beginner
  •  - Can endure pressure / Beginner
  •  - Employee Development / Beginner
  •  - Barista Expertise / Beginner
  •  - Communication / Beginner
  •  - Knowledge of Industry and Company Policies / Beginner

Soft Skill

  •  - Service Mind
  •  - Service Mind
  •  - Coordinating with others
  •  - Coordinating with others
  •  - Communication skills
  •  - Communication skills

Training Information

Institute School of Liberal Arts, Mae Fah Luang University

 -  2016 to  2016NameCourse Certificate of Achievement for passing Upper-Intensive English

Institute Rajabhat University Kanchanaburi

 -  2023 to  2023NameCourse Certificate of Academic Achievement through Practical Training for Human Resource Development in the Tourism Service Industry
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