Job Description

• Managed service standards for both Service Center and Call Center operations to ensure consistency and quality, monitored daily operations and analyzed performance to identify areas for improvement, prepared service performance reports with accurate data and clear insights, coordinated with internal teams, branches, and customers to enhance overall service quality and satisfaction, and ensured compliance with Shopper Customer Experience Standards to deliver a positive and consistent customer experience across all touchpoints

Job Description

• - Call monitoring - Feedback & Coaching
• - Conducted quality audits to ensure compliance with industry standards and regulations
• - Created and implemented quality control processes to improve product performance - Coordinated with cross
• -functional teams to resolve quality issues and improve efficiency
• - Generate and monitor QA performance reports
• - Addition ad-hoc tasks as assigned
• - Quality Assurance - Customer Service

Job Description

• Resolved customer issues effectively through active listening and strong problem solving skills, ensuring customer concerns were understood and addressed appropriately, managed high volume inbound calls while maintaining professionalism and efficiency, provided accurate information and timely solutions to customer inquiries, handled multiple tasks simultaneously in a fast paced environment, and maintained a positive customer experience by delivering consistent and reliable service across all interactions

Job Description

• Managed front desk operations including check in and check out processes with a high level of efficiency and accuracy, ensured smooth guest flow and maintained service standards at all times, collaborated with other departments to coordinate guest requests and resolve issues promptly, communicated effectively with team members to support daily operations, and ensured a seamless guest experience and overall satisfaction throughout the entire stay