Job Description

• Direct leadership of global HR compliance and contractor operations across international markets. Designed and implemented the Independent Contractors Handbook (EN/ES), ensuring alignment with Master Services Agreements and reducing legal misclassification risks. Established end-to-end protocols for Onboarding (PR0), Training (PR1), Performance Improvement (PR2), and Termination (PR3), creating a scalable operational structure. Operationalized global payments via Ontop and established secure data protection protocols (MFA, VPN, MDM) with a 24h incident SLA. Developed executive HR dashboards and briefing systems to align people strategy with C-suite objectives. Significantly reduced legal exposure and improved operational scalability for cross-border teams.

Job Description

• - Lead global full-cycle recruitment efforts by utilizing advanced AI tools like Apollo.io, RocketReach, and Hunter.io to effectively map markets and identify high-quality candidates.
• - Design and implement innovative candidate experience strategies specifically tailored for niche technical and executive roles, ensuring a personalized and engaging recruitment process.

Job Description

• Talent Acquisition Transformation: Built and automated a recruitment ecosystem for 26, 000+ candidates, reducing time-to-hire from 45 to 5 days (-90%). Training & Productivity: Designed company-wide programs for 250+ employees, raising completion rates from 65% to 95% and boosting first 90-day productivity by 30%. Retention & Engagement: Implemented data-driven initiatives that improved eNPS from +15 to +42 and reduced voluntary turnover by 18%. Performance Management: Introduced quarterly KPI dashboards and redesigned HR policies, resulting in a 20% reduction in internal grievances. AI Innovation: Pioneered AI-based recruitment assessments and internal communication campaigns using animated content, reducing production time and increasing engagement.

Job Description

• - Consistently achieved a customer satisfaction score exceeding 90%, demonstrating a strong commitment to quality service and client happiness.
• - Successfully operated within strict international service level agreements (SLAs), ensuring timely responses and resolutions to customer inquiries.
• - Actively monitored feedback and adapted strategies to enhance service delivery, contributing to a positive customer experience and loyalty.
• - Collaborated with team members to maintain high performance standards, fostering a culture of excellence and continuous improvement in customer service practices.

Job Description

• - Provide recruitment support for high-volume hiring by collaborating with hiring managers to understand their needs and develop effective job descriptions.
• - Ensure compliance with all relevant regulations and company policies throughout the hiring process, maintaining accurate records and documentation.
• - Assist in screening resumes and conducting initial interviews, helping to identify qualified candidates who align with the company's culture and values.
• - Coordinate scheduling for interviews and facilitate communication between candidates and interview panels, ensuring a smooth and positive experience for all parties involved.
• - Monitor recruitment metrics to assess the effectiveness of hiring strategies and make recommendations for improvements as needed.

Job Description

• - Demonstrate strong leadership skills in high-pressure situations, guiding teams to achieve goals while maintaining morale and focus.
• - Conduct comprehensive staff training programs that equip employees with the necessary skills and knowledge to excel in their roles.
• - Strive for operational efficiency by analyzing processes, identifying areas for improvement, and implementing effective solutions to streamline workflows.