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Job Requirment

  • Position:

    Call Center

    Occupation:

    Banking/Finance

    Sub Occupation:

    Loan

Job Location

Bangkok (Phasi Charoen)

Latest Salary

19,000 - 22,000 THB

Job Type

Full time

Availability

Immediate

Working Bangkok

Yes

Education

2018 - Rajabhat Maha sarakham University

Faculty:Faculty of Science and Technology
Major:Computer Science
GPA 2.77 - Bachelor's Degree

Experience/ Internship

November 2024 toDecember 2024  (1 Month)
  • Last Position:
  • Credit Card Operations Staff
  • Business Type:
  • Commercial banks

Job Description

  • Provided customer service for inquiries regarding credit cards - card blocking / card cancellation, transaction verification, handling transaction disputes, debit card benefits, standard cards, and cards with accident insurance coverage. Reviewed annual fees / payments / due dates, addressed complaints, feedback, and suggestions, and monitored card usage for potential fraud.
March 2024 toJune 2024  (4 Month)
  • Last Position:
  • customer contact center
  • Business Type:
  • Commercial banks

Job Description

  • (No job details specified)
March 2019 toOctober 2021  (2 Year 8 Month)
  • Last Position:
  • Customer Service Specialist

Job Description

  • Provided customer service for inquiries related to Kasikorn Bank, including: - Blocking debit/credit cards, reporting lost cards, card retention due to potential fraud, and cards found by good Samaritans. Advised on the process for issuing new cards and informed customers about the fees for debit card issuance, changes to credit card addresses, and issuing new credit cards. Assisted in checking credit card transaction history. - Blocking personal accounts, reporting lost accounts, and accounts at risk of fraud. Provided guidance and informed customers about the conditions for issuing new passbooks, as well as the fees associated with issuing new personal accounts. - Canceling, unlocking, and registering for the K-Plus App. Assisted with unlocking the K-Plus app, canceling the app, and provided guidance on how and where to register for the K-Plus app. - Provided basic information about the bank / handled complaints, checked the opening and closing times of Kasikorn Bank branches, etc. Committed to continuous learning for future opportunities.

Hard Skill

  •  - Photoshop / Experienced
  •  - AS/400 / Experienced
  •  - Microsoft PowerPoint / Expert
  •  - Sony Vegas / Experienced
  •  - Microsoft Word / Experienced
  •  - Microsoft Teams / Experienced
  •  - Microsoft Excel / Experienced
  •  - After Effects (Ae) / Experienced
  •  - Java / Beginner
  •  - SQL / Beginner

Language skills

  • Speaking

  • Listening

  • Reading

  • Writing

  • English
  • Good
  • Good
  • Excellent
  • Good

Typing Skills

  • Thai : 39 words / min
  • English : 35 words / min
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