Job Description

• 1. IT Infrastructure (Based at North Eastern Watthana Hospital, Udon Thani and Nong Khai Branch)
• - Managed the IT infrastructure systems (Data Center, Server, Network, including the maintenance of a total of 102 Access Point devices, divided into 70 in Udon Thani and 32 in Nong Khai) to ensure continuous availability 24 hours a day (24/7 Availability).
• - Oversaw Network & Security systems (MikroTik, FortiGate Firewall, UniFi Controller), Virtualization systems (VMware ESXi with 3 Hosts), and Storage (Synology NAS).
• - Coordinated with the Lead Senior team and Vendors for maintenance (PM), troubleshooting, and configuration of MikroTik, FortiGate Firewall devices, as well as VMware infrastructure systems.
• 2. IT Support & Site Operations
• - Provided Technical Support (Hardware, Software, Network, CCTV) to users and managed over 150 computers within the organization with a service-minded approach.
• - Analyzed and resolved issues (Troubleshooting) both On-Site and Remotely according to SLA standards.
• - Managed Incident & Problem Management focusing on immediate problem resolution to restore system functionality as quickly as possible.
• - Acted as a liaison between Users and the Programming team to follow up on program fixes (Bug Fix).
• - Installed and configured computers, peripheral devices, and provided basic usage guidance to employees.
• 3. IT Administration & Security
• - Managed service tasks through the Service Desk system and exported data (Excel) for submission to the IT Manager for further analysis.
• - Controlled information security (Information Security) such as Access Control (Auto Door), CCTV, Data Backup, Device Management.
• - Reviewed and updated the Asset Management system to manage the IT asset inventory (Computer, iPad, Access Point).
• 4. Project Coordination & Procurement
• - Analyzed specifications, compared prices (IT Procurement), and executed the purchase of equipment to ensure cost-effectiveness within the budget.
• - Planned and coordinated IT projects (Project Coordination) in collaboration with the team to drive work towards successful completion of objectives.

Job Description

• 1. Service Desk Support (L1/L2)
• - Receive incident and service request notifications (Incident & Request) at L1/L2 level from users through various channels (Telephone, Email, Walk-in, IT Service Tool).
• - Log ticket details into the Service Desk system, prioritize tasks, and monitor the status until resolution is achieved.
• - Close tickets in the system after services have been rendered, in accordance with the established SLA standards.
• 2. Incident Analysis & Escalation
• - Analyze and categorize initial problems (Initial Triage) to either resolve immediately or escalate to the appropriate expert team accurately.
• 3. IT Operations & IMAC
• - Execute the installation, relocation, addition, and modification of IT equipment (Installation / Move / Add / Change - IMAC), including standard software for users.
• - Survey, verify, and continuously update the asset inventory database for computer equipment and peripherals.
• 4. Security Compliance
• - Operate strictly under the Information Security Policy to maintain the security of organizational data.

Job Description

• 1. Infrastructure & Server Monitoring
• - Manage and monitor the operational status of the network and servers through the PRTG Network Monitor to ensure continuous system functionality.
• - Maintain equipment within the Data Center and air conditioning systems to ensure readiness in accordance with safety standards.
• - Inspect and troubleshoot VMware Server systems and servers.
• - Coordinate with subcontractors or vendors in cases of complex issues or equipment claims.
• 2. IT Support & Operations
• - Provide troubleshooting and support services for computers and peripheral devices to personnel across more than 300 units (End-user Support).
• - Oversee and maintain the CCTV systems throughout the organization to ensure normal recording and data retrieval capabilities.
• - Manage and maintain the intelligent screening device system (Thermoscan) to support the organization's safety and public health measures.

Job Description

• 1. Hardware & Software Services
• - Computer assembly (PC Assembly), troubleshooting, and hardware specification to suit customer usage and budget.
• - Installation and configuration of operating systems (OS Installation) including Windows and Linux, as well as resolving driver and system errors.
• - Installation of application software and management of basic software licenses such as Microsoft Office, Adobe Creative Cloud, and antivirus management.
• 2. Network Troubleshooting
• - Inspecting and resolving basic network connectivity issues (Basic Network Support) for both LAN and Wi-Fi systems to ensure normal operation.
• 3. IT Product Consultant
• - Providing advice on technology products and IT solutions to customers to assist in making informed purchasing decisions that are cost-effective and meet their needs.