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Job Requirment

  • Position:

    IT Service Helpdesk , IT Workplace Service

    Occupation:

    Information Technology(IT)

    Sub Occupation:

    IT Support/Technical Support

Job Location

Bangkok (All)

Latest Salary

30,000 - 32,000 THB

Job Type

Full time

Availability

within 7 days

Working Bangkok

Yes

Work Upcountry

Yes

Education

2017 - Bangkokthonburi University

Faculty:Bachelor of Science in Information Technology
Major:Information Technology
GPA 2.35 - Bachelor's Degree

2012 - Thonburi technology and Business Administration school

Faculty:Diploma in Business Computing
Major:Business Computing
GPA 2.89 - High Vocational

Experience/ Internship

July 2025 toMarch 2026  (9 Month)
  • Last Position:
  • IT Operations Associate

Job Description

  • Shadow Link และ Onsite โปรเจค Allianz - จัดทำการถ่ายทอดความรู้ (KT) และเอกสารให้กับ RDC Malaysia เพื่อให้การส่งมอบงานในการปฏิบัติงาน
June 2023 toJuly 2025  (2 Year 1 Month)
  • Last Position:
  • IT Operations Associate

Job Description

  • Oversee the onboarding/offboarding processes and application owner assignments for each team within the organization, adhering to policy SLAs.
  • Provide support to over 2500 users nationwide via team phone, team email, internal team chat, and the ServiceNow system, including branches
  • across the country, handling both requests and incidents.
  • Provide support for telephony sales, call centers, and insurance applications, handling both requests and incidents.
  • Coordinate with the global infrastructure team for escalation, and liaise with internal vendors regarding software, hardware, and UIH Link.
  • Manage IT assets, including procurement, ensuring sufficient resources for readiness and implementing a hardware and software toxicity policy.
March 2018 toJune 2023  (5 Year 4 Month)
  • Last Position:
  • IT Operations Associate

Job Description

  • We are an outsourced company that provides onsite computer expert services to contracted companies or projects, in accordance with their
  • organizational policies.
  • Aetna Health Insurance (Thailand)
  • RHB Bank Berhad
  • DTGO Corporation Limited
  • LMG Insurance Public Co., Ltd.
  • Bausch & Lomb Thailand Co., Ltd.
  • LG Container Lines Co., Ltd.

Hard Skill

  •  - Request & Incident Management / Beginner
  •  - Telephony Call Center Support / Beginner
  •  - Onboarding / Offboarding Management / Beginner
  •  - Documentation and Knowledge Base Creation / Beginner
  •  - Vendor Coordination / Beginner
  •  - IT Asset Management / Beginner

Language skills

  • Speaking

  • Listening

  • Reading

  • Writing

  • English
  • Medium
  • Medium
  • Medium
  • Medium
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