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Job Requirment

  • Position:

    Passenger Service Agent (PSA)

    Occupation:

    Airline Business

    Sub Occupation:

    Airline Business Others

  • Position:

    Reservationist

    Occupation:

    Hospitality/F-B

    Sub Occupation:

    Reservation/Tour Operations

  • Position:

    Human Resources

    Occupation:

    Training/HR/Recruiting

    Sub Occupation:

    HR Staff

Job Location

Bangkok (All)

Chiang Mai (Mueang Chiang Mai)

Lamphun (Mueang Lamphun)

Latest Salary

16,000 - 18,000 THB

Job Type

Full time

Availability

more than 30 days

Working Bangkok

Yes

Work Upcountry

Yes

Education

2023 - Naresuan University

Faculty:Faculty of Humanities
Major:Major in English
GPA 3.10 - Bachelor's Degree

2018 - St.Fangsissewia Prea school

Faculty:Language-Arts (English) Program
Major:Language-Arts (English) Program
GPA 3.73 - Senior High School

Experience/ Internship

May 2023 toAugust 2023  (4 Month)
  • Last Position:
  • Call Center
  • Business Type:
  • Consulting

Job Description

  • Handled Thai and English customer calls for an international airline, supporting passengers with bookings and travel-related inquiries in a fast and professional manner. - Documented customer interactions and updated system records accurately. - Provided clear and accurate information on fares, baggage policies, and travel guidelines. - Achieved high call resolution rate, contributing to improved customer satisfaction for the airline. - Successfully handled difficult passenger situations, demonstrating calmness and effective problem-solving.
April 2022 toApril 2023  (1 Year)
  • Last Position:
  • GSA & Reservation
  • Business Type:
  • Hotel / Resort / Spa / Golf Club

Job Description

  • Handled front desk operations and room reservations, including check-in/check-out, guest inquiries, and booking management through phone and email to ensure efficient and professional guest service. - Handled room reservations through phone, email, and online channels with accurate data entry. - Resolved guest issues professionally and maintained high service standards. - Effectively handled Thai and English customer communications in hotel operations.

Hard Skill

  •  - Vegus160 / Beginner
  •  - Customer Service (Thai & English – fluent communication) / Beginner
  •  - Problem Solving & Negotiation / Beginner
  •  - Phone & Email Communication / Beginner
  •  - Video Editing Adobe / Beginner
  •  - Microsoft Office (Word, Excel) / Beginner
  •  - Data Entry & Documentation / Beginner
  •  - Reservation & Booking System (SORASO) / Beginner

Soft Skill

  •  - Critical Thinking
  •  - Communication skills
  •  - Service Mind
  •  - Self Awareness

Language skills

  • Speaking

  • Listening

  • Reading

  • Writing

  • Thai
  • Excellent
  • Excellent
  • Excellent
  • Excellent
  • English
  • Good
  • Excellent
  • Good
  • Good
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