Job Description

• Coordinate with client areas to ensure smooth operations. Provide assistance and advice to workstation agents in performing tasks and resolving issues. Prepare weekly and monthly performance reports for management in a systematic manner. Review QA monitoring results for team members and analyze data to provide coaching and develop skills for improved work efficiency.

Job Description

• Coordinate with schools participating in the higher education project to serve as mentors, providing guidance and support in implementing the established plan. Prepare documents for meetings and ensure the smooth preparation of network meetings. Coordinate with internal departments to ensure smooth and coordinated workflow, and continuously monitor progress and provide support in related areas.

Job Description

• Coordinate with client locations to ensure smooth operations. Provide assistance and consultation to workstation agents in performing tasks and resolving issues. Prepare weekly and monthly performance reports for management in a systematic manner. Review QA monitoring results for team members and analyze data to provide coaching to continuously develop potential and improve team performance.

Job Description

• Answer customer calls to receive reports of usage issues and complaints, accurately and completely recording details in the system. Verify initial information and categorize the problem before forwarding it to the relevant department for appropriate resolution. Track case status and coordinate efforts to ensure quick and efficient resolution. Provide customers with information and updates on progress to build confidence in using the service.

Job Description

• Follow up and collect outstanding payments for credit cards and debit cards from customers under the assigned department. This includes contacting customers to clearly inform them of outstanding balances and payment schedules, advising them on suitable payment methods, and maintaining complete and up-to-date follow-up information in the system for continuous monitoring and tracking. Furthermore, the employee must strictly adhere to company procedures and policies.