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Job Requirment

  • Position:

    Customer service

    Occupation:

    Banking/Finance

    Sub Occupation:

    Financial Services

Interested business type

  • Hospital activities (except specialized hospital activities)

Job Location

Bangkok (All)

Latest Salary

23,000 - 24,000 THB

Job Type

Full time

Availability

Immediate

Working Bangkok

Yes

Willing to work oversea?

Yes

Education

2013 - Burapha University

Faculty:Public Health Science
Major:Health Education and Health Behavior
GPA 2.44 - Bachelor's Degree

Experience/ Internship

February 2024 toApril 2025  (1 Year 2 Month)
  • Last Position:
  • Customer Center fraud Scam
  • Business Type:
  • Commercial banks

Job Description

  • Receive reports of incidents where customers are not using credit cards/accounts in cases of fraud by criminals, theft, lost cards, check the status of accounts that have been frozen, shell accounts, and accounts that have been summoned by the police.
June 2016 toJanuary 2024  (7 Year 7 Month)
  • Last Position:
  • Customer Center
  • Business Type:
  • Commercial banks

Job Description

  • Provide customers with information regarding credit cards and cash cards, including monitoring card usage, addressing issues related to card usage, and handling complaints about various banking services. Follow up with customers after coordinating on assigned cases until resolution, including call back cases from customers who contact after service hours and call back cases that cannot be transferred by skilled staff. Provide information regarding accounts and debit cards, including verifying transactions on debit card accounts, addressing issues related to deposits, withdrawals, and transfers through ATM, CDM, and SCB Easy App. Advise on applying for home loans, personal loans, and individual business loans. Recommend interest rate reductions upon reaching the designated period, and follow up on interest rate adjustments, refinancing, and account closures for all customers. Provide information regarding the bank's credit cards, monitor credit card applications, track promotions, reward point redemptions, and oversee permanent and temporary credit limit increases. Report issues related to card usage by fraudsters, investigate unusual card usage, and notify customers accordingly.

Hard Skill

  •  - Microsoft Excel / Skillfull
  •  - Google Docs  / Skillfull
  •  - Microsoft Excel / Experienced

Soft Skill

  •  - Able to work under pressure
  •  - Focus mastery
  •  - Service Mind
  •  - Self Awareness
  •  - Improvisation
  •  - Cognitive Load Management
  •  - Growth Mindset
  •  - Negotiation skills
  •  - Coordinating with others
  •  - Collaboration

Language skills

  • Speaking

  • Listening

  • Reading

  • Writing

  • Thai
  • Excellent
  • Excellent
  • Excellent
  • Excellent
  • English
  • Medium
  • Medium
  • Medium
  • Medium

Typing Skills

  • Thai : 31 words / min
  • English : 20 words / min
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