Job Description

• - Monitor System, Network
• - Conduct preliminary checks on the System and Network Connections of Members when monitoring identifies issues, and coordinate with relevant teams for subsequent resolution.
• - Manage the IT support service desk and provide Level 1 IT assistance to internal users.
• - Serve as the primary contact for inquiries and issues related to IT.
• - Inspect IT infrastructure and systems, and prepare operational and status reports.
• - Perform other duties as assigned.

Job Description

• - Resolve issues related to the use of electrical systems or various equipment within the organization as reported by clients.
• - Conduct preventive maintenance on organizational equipment according to established schedules.
• - Prepare summary reports on maintenance and repair activities.

Job Description

• - Analyzed and resolved issues for merchants regarding EDC machines, including lack of alert sounds, printing failures, order acceptance issues, and internet connectivity problems, by remotely accessing EDC devices using TeamViewer.
• - Assessed issues related to ShopeeFood to propose care or follow-up solutions for problems with customer orders placed through delivery services.
• - Coordinated information sharing between internal teams to assist both merchants and customers with account issues such as login failures, unrecorded sales, verification of merchant data, and tracking of customer refunds.
• - Prepared reports to audit deduct-add transactions managed for customers/merchants, such as vouchers and cash, in Excel format and submitted organized reports via the company's Gmail.

Job Description

• - Answer customer calls to listen and provide solutions for care and alleviation of concerns regarding usage.
• - Investigate issues with Internet Fibre as reported by customers by monitoring signal values High/Low to find solutions for connectivity problems or slow performance.
• - Coordinate with internal teams to resolve Internet Fibre issues according to the team’s schedule and the convenience of the customer.
• - Advise customers on device configuration settings and request permission to forward ports on the router and customer devices for remote access to settings, enabling functionality such as Access Points, IP Cameras/CCTV, and IoT devices.
• - Recommend device usage that aligns with the customer's requirements, such as desired speed and appropriate LAN cables.
• - Provide guidance on various applications that customers encounter issues with while connecting through Internet Fibre and coordinate with internal departments to investigate application issues affecting multiple accounts simultaneously.
• - Configure basic settings on the router according to customer requirements (upon verification of ownership), including Start IP – END IP / Set Default IP / MAC Address Filtering / Forward Port Device / SSID & Password / Create New WAN Setting Bridge Mode.

Job Description

• - Verify invoices received at each branch to ensure accuracy.
• - Input preliminary account details into the system.
• - Check balances/organize documents.