Job Description

• - Lead and manage a team of customer service to achieve performance targets, Monitor team performance
• - Handle complaint and ensure timely resolution to improve customer satisfaction and service efficiency
• - Respond to customer inquiries through various channels such as the phone, email and chat (Line OA)
• - Cooperate with internal teams ; sales team, software developer and related departments to solve customer problems and provide appropriate solutions or alternative and then follow up to ensure resolution in accordance with in SLA
• - Processing order from sales team, internal departments and customers via email and phone
• - Preparing and following up on any sales quotations made for sale team
• - Communicating internally important feedback from customers
• - Anticipate customer needs, potential problems and seek out way to enhance customer service processes so that to increase customer satisfaction
• - Performing effectively in a team and building trust relationships with customers

Job Description

• - Handle customer inquiries, complaints and resolve customer problem with prompt, accurate and courteous replies over the phone by inbound or outbound call
• - Handling customers requires, requests, compliant with accurately, efficiently and professionally by following call center processes
• - Handle customer enquiries and solving problems
• - Coordinate with related departments to get the request done with in SLA
• - Follow up on customer request, issue or escalate to supervisor when needed according to department processes
• - Provide products, service and general information to customer
• - Maintain and update the necessary information for customer into related system with accurately

Job Description

• Provided customer service by delivering accurate information and advice to customers, assessed and diagnosed initial issues to determine appropriate care and referrals, and coordinated with relevant departments both internally and externally to ensure smooth and efficient operations, while effectively meeting customer needs and enhancing overall service quality