Job Description

• - Managed and executed social media operations for the companys main platforms, including Hisense and Toshiba TV, ensuring consistent brand communication
• - Planned and executed monthly content calendars, including concept development and content strategy aligned with marketing objectives.
• - Independently handled caption writing and content execution across all posts.
• - Created and adapted visual content using Canva to support marketing campaigns and social media performance.
• - Monitored all social media channels and handled customer interactions, including responding to messages, inquiries, and managing complaint cases to protect brand reputation.
• - Managed end-to-end social media giveaway campaigns, including sourcing prizes, selecting winners, and coordinating prize fulfillment and delivery.
• - Oversaw KOL content direction, including script development, key messaging, communication guidelines (dos and donts), and visual presentation such as wardrobe and styling to ensure brand consistency.
• - Prepared monthly performance reports, analyzing social media results including top-performing and low-performing content, with actionable insights for optimization.
• - Compiled and analyzed monthly SOV (Share of Voice) and SOE (Share of Engagement) reports to evaluate brand performance and competitive positioning.
• - Developed and provided keyword insights for SEM and SEO teams across all product categories.
• - Supported website content updates and acted as a webmaster, including updating new product information on the official website.
• - Coordinated with internal teams including Product Marketing, Retail, E-commerce, and Graphic Design to ensure smooth campaign execution.
• - Managed vendor payment processes, including handling documentation such as invoices and receipts in alignment with department budgets.

Job Description

• - Oversaw daily call center operations, ensuring service efficiency and high customer satisfaction
• - Monitored team performance (SLA, service level, abandon rate, response time) and identified gaps to improve operational performance
• - Led and coached customer service team members to enhance communication skills, service quality, and issue handling
• - Managed escalated cases by guiding the team toward effective resolution while maintaining brand reputation
• - Coordinated with service centers and cross-functional teams to improve workflows and ensure seamless service delivery
• - Developed performance reports and dashboards to support decision-making and continuous improvement
• - Identified process improvement opportunities and implemented solutions to enhance overall customer experience
• - Designed and conducted training programs for call center staff, including product knowledge, service standards, and communication skills
• - Developed and implemented call center SOPs and service manuals to standardize workflows, communication protocols, and customer handling practices

Job Description

• -Provided after-sales service support to customers and dealers
• -Coordinated with service centers and technicians to handle service cases
• -Handled customer complaints and followed up until resolution
• -Supported administrative processes such as credit note (CN), service claims, and related documentation
• -Coordinated spare parts requests and supported service operations
• -Assisted in handling product replacement (swap) cases according to company policy
• -Maintained and organized service documents and claim records
• -Coordinated with internal teams including finance for claim and reimbursement processes

Job Description

• -Supervised daily call center operations to ensure service quality and efficiency
• -Provided after-sales support and handled escalated customer issues
• -Coordinated with service centers and technicians to resolve service cases
• -Monitored team performance and supported service level targets
• -Handled customer complaints and ensured timely follow-up until resolution

Job Description

• -Provided customer support for company products and services
• -Handled customer inquiries and basic service-related issues
• -Assisted in onboarding and basic training for new staff