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  • Position:

    Digital Marketing (Content, Ads)

    Occupation:

    Marketing/Public Relations

    Sub Occupation:

    Digital Marketing

  • Position:

    Content Planner

    Occupation:

    Marketing/Public Relations

    Sub Occupation:

    Marketing Communication

  • Position:

    Customer service Data

    Occupation:

    Customer Service/CRM/Call Center

    Sub Occupation:

    Call Center

Interested business type

  • Entertaining
  • Manufacture and distributor.
  • Education

Job Location

Bangkok (All)

Latest Salary

38,500 - 54,000 THB

Job Type

Full time

Availability

within 15 days

Working Bangkok

Yes

Education

2009 - Christian University

Faculty:Communication Arts
Major:PR
GPA 3.03 - Bachelor's Degree

2005 - Nariwittaya school

Faculty:Art
Major:Art
GPA 2.06 - Senior High School

Experience/ Internship

May 2024 toPresent  (1 Year 11 Month)
  • Last Position:
  • Digital Marketing & Social Media Specialist
  • Business Type:
  • Electronic Industry

Job Description

  • - Managed and executed social media operations for the companys main platforms, including Hisense and Toshiba TV, ensuring consistent brand communication
  • - Planned and executed monthly content calendars, including concept development and content strategy aligned with marketing objectives.
  • - Independently handled caption writing and content execution across all posts.
  • - Created and adapted visual content using Canva to support marketing campaigns and social media performance.
  • - Monitored all social media channels and handled customer interactions, including responding to messages, inquiries, and managing complaint cases to protect brand reputation.
  • - Managed end-to-end social media giveaway campaigns, including sourcing prizes, selecting winners, and coordinating prize fulfillment and delivery.
  • - Oversaw KOL content direction, including script development, key messaging, communication guidelines (dos and donts), and visual presentation such as wardrobe and styling to ensure brand consistency.
  • - Prepared monthly performance reports, analyzing social media results including top-performing and low-performing content, with actionable insights for optimization.
  • - Compiled and analyzed monthly SOV (Share of Voice) and SOE (Share of Engagement) reports to evaluate brand performance and competitive positioning.
  • - Developed and provided keyword insights for SEM and SEO teams across all product categories.
  • - Supported website content updates and acted as a webmaster, including updating new product information on the official website.
  • - Coordinated with internal teams including Product Marketing, Retail, E-commerce, and Graphic Design to ensure smooth campaign execution.
  • - Managed vendor payment processes, including handling documentation such as invoices and receipts in alignment with department budgets.
February 2016 toJune 2024  (8 Year 4 Month)
  • Last Position:
  • Customer Service Assistant Manager
  • Business Type:
  • Electronic Industry

Job Description

  • - Oversaw daily call center operations, ensuring service efficiency and high customer satisfaction
  • - Monitored team performance (SLA, service level, abandon rate, response time) and identified gaps to improve operational performance
  • - Led and coached customer service team members to enhance communication skills, service quality, and issue handling
  • - Managed escalated cases by guiding the team toward effective resolution while maintaining brand reputation
  • - Coordinated with service centers and cross-functional teams to improve workflows and ensure seamless service delivery
  • - Developed performance reports and dashboards to support decision-making and continuous improvement
  • - Identified process improvement opportunities and implemented solutions to enhance overall customer experience
  • - Designed and conducted training programs for call center staff, including product knowledge, service standards, and communication skills
  • - Developed and implemented call center SOPs and service manuals to standardize workflows, communication protocols, and customer handling practices
February 2014 toMarch 2016  (2 Year 1 Month)
  • Last Position:
  • Customer Service Call Center and Admin
  • Business Type:
  • Manufacture and distributor.

Job Description

  • -Provided after-sales service support to customers and dealers
  • -Coordinated with service centers and technicians to handle service cases
  • -Handled customer complaints and followed up until resolution
  • -Supported administrative processes such as credit note (CN), service claims, and related documentation
  • -Coordinated spare parts requests and supported service operations
  • -Assisted in handling product replacement (swap) cases according to company policy
  • -Maintained and organized service documents and claim records
  • -Coordinated with internal teams including finance for claim and reimbursement processes
September 2011 toFebruary 2014  (2 Year 5 Month)
  • Last Position:
  • Customer Service Call Center Supervisor
  • Business Type:
  • Manufacture and distributor.

Job Description

  • -Supervised daily call center operations to ensure service quality and efficiency
  • -Provided after-sales support and handled escalated customer issues
  • -Coordinated with service centers and technicians to resolve service cases
  • -Monitored team performance and supported service level targets
  • -Handled customer complaints and ensured timely follow-up until resolution
July 2010 toSeptember 2011  (1 Year 2 Month)
  • Last Position:
  • Customer Service Call Center
  • Business Type:
  • Entertaining

Job Description

  • -Provided customer support for company products and services
  • -Handled customer inquiries and basic service-related issues
  • -Assisted in onboarding and basic training for new staff

Hard Skill

  •  - Campaign Coordination / Beginner
  •  - Social Media Analytics & Optimization / Beginner
  •  - Call Center Metrics (SLA, Abandon Rate, Service Level) / Experienced
  •  - Cross-functional Collaboration / Beginner
  •  - Call Center Metrics (SLA, Abandon Rate, Service Level) / Experienced
  •  - Social Media Management / Experienced
  •  - Content Strategy & Planning / Experienced
  •  - Data Reporting & Performance Insights / Skillfull

Language skills

  • Speaking

  • Listening

  • Reading

  • Writing

  • Thai
  • Excellent
  • Excellent
  • Excellent
  • Excellent
  • English
  • Medium
  • Good
  • Good
  • Medium
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