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Interested business type

Job Location

Bangkok (All)

Latest Salary

29,500 - 29,500 THB

Job Type

Full time

Availability

within 7 days

Working Bangkok

Yes

Work Upcountry

Yes

Education

2025 - Bangna Commercial Colleage

Faculty:Computer business

Major:Computer business

GPA 3.05 - High Vocational

Experience/ Internship

July 2025 toSeptember 2025 (2 Month)

Job Description

Delivered omni channel support across chat email and phone for both sellers and buyers ensuring timely and accurate responses to inquiries Escalated complex cases to relevant teams and followed up to ensure resolution within SLA requirements Maintained a professional and empathetic tone while handling high volume workloads Managed multiple tasks simultaneously while keeping records updated and tracking case progress Coordinated with internal teams to resolve issues efficiently and improve service quality while ensuring a consistent customer experience and high satisfaction rates

April 2025 toJune 2025 (2 Month)

Job Description

Managed chat and email inquiries with over 91% CSAT by resolving issues related to orders payments and logistics in a timely manner Escalated payment related cases and coordinated with internal teams to ensure quick and accurate resolution Simplified complex e commerce policies into clear and empathetic messages to improve customer understanding Maintained accurate records of cases and followed up on pending issues while handling high volume workloads to ensure consistent service quality and enhance overall customer satisfaction and experience

January 2024 toFebruary 2025 (1 Year 1 Month)

Job Description

Delivered real-time Intercom support to SME clients across PEAK s accounting modules (Quotation, Invoice, Deposit, Tax), providing calm, step-by-step guidance that improved turnaround time and maintained consistently high satisfaction scores. - Troubleshoot system issues and guide clients through accounting workflows. - Review and refine AI chatbot responses for clarity and accuracy based on customer feedback. - Coordinate with Product, Payment, and Engineering teams to ensure consistent in-app communication. - Maintain and update FAQ / Knowledge Base articles for recurring issues and user education. - Track technical bugs through Asana and assist in sprint reviews with development teams.

October 2022 toApril 2026 (3 Year 6 Month)

Job Description

Provide bilingual English Thai chat support for a global chauffeured limousine service, assisting international and local clients. - Handle booking inquiries, schedule changes, cancellations, and service confirmations with accuracy and professionalism. - Resolve customer issues in real time while maintaining a calm, service-oriented tone under time-sensitive situations (airport transfers, VIP clients). - Coordinate with internal teams and drivers to ensure on-time service and clear communication. - Follow SOPs and document cases accurately to support service quality and SLA compliance.

Hard Skill

Soft Skill

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