Job Description

• - Worked as a direct repair technician for Vivo phones, responsible for repairing and inspecting devices to ensure they operate efficiently.
• - Provided consultation to customers regarding encountered issues, while proposing suitable solutions.
• - Managed customer intake and organized the repair process systematically to deliver fast and quality service.
• - Diagnosed faults in phone systems, analyzed problems, and suggested appropriate repair methods.
• - Coordinated with the factory to source necessary parts for repairs and tracked delivery status.
• - Maintained inventory of parts and equipment to ensure they are always available for use.
• - Performed administrative tasks by organizing repair documents and data systematically.
• - Prepared reports on income, costs, and profits from repairs to evaluate operational performance.
• - Responded to customer chats across all channels promptly to maintain satisfaction and foster good relationships with clients.

Job Description

• - Actively promoted and presented Asus products with enthusiasm to generate interest and attract customers.
• - Provided accurate and detailed information regarding product features and benefits, facilitating easier decision-making for customers.
• - Responded to inquiries and offered professional advice on product usage to build brand confidence.
• - Coordinated with the sales and marketing teams to ensure that the information and promotions presented aligned with the established plans.
• - Monitored and evaluated product sales performance to refine promotional strategies for greater effectiveness.