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Job Requirment

  • Position:

    Customer service representative

    Occupation:

    Customer Service/CRM/Call Center

    Sub Occupation:

    Chief/Manager/Management

  • Position:

    Sale representative

    Occupation:

    Customer Service/CRM/Call Center

    Sub Occupation:

    Customer Service/customer relations(CRM)

  • Position:

    Occupation:

    Sales

    Sub Occupation:

    Sales

Interested business type

  • Computer/ IT
  • Consulting
  • Services

Job Location

Chumphon (All)

Phuket (All)

Latest Salary

20,000 - 30,000 THB

Job Type

Full time

Availability

within 30 days

Work Upcountry

Yes

Willing to work oversea?

Yes

Education

2018 - Burapha University

Faculty:Engineering
Major:Electrical Engineering
GPA 2.34 - Bachelor's Degree

Experience/ Internship

February 2023 toPresent  (3 Year 3 Month)
  • Last Position:
  • Advisor II, Blended Support
  • Business Type:
  • Computer/ IT

Job Description

  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking - Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer - Greet customers in a courteous, friendly, and professional manner using agreed upon procedures - Maintain broad knowledge of client products and/or services - Prepare complete and accurate work including appropriately notating accounts as required - Participate in activities designed to improve customer satisfaction and business performance - Offer additional products and/or services - Track, document and retrieve information in call tracking database
November 2021 toFebruary 2023  (1 Year 3 Month)
  • Last Position:
  • Technical Support Advisor II
  • Business Type:
  • Computer/ IT

Job Description

  • Reviewing the alternatives resolution with the requester, updating the request record to reflect the ongoing steps of resolution - Provide technical support on operational or maintenance of a personal computers/Applications/other products/peripherals using documented procedures and available tools - Transferring or Escalating the requests to the appropriate support group and informing the customer of the status of an existing request, upon request - Respond to calls/emails/chats received from customer and address the customer needs or route the request accordingly - Documenting all requests, Maintain IT application support technical documentation.
November 2018 toNovember 2021  (3 Year)
  • Last Position:
  • Technical Support Advisor
  • Business Type:
  • Computer/ IT

Job Description

  • #Business Provider Outsource (Dell SEA Thai Project)
  • - Direct Supporting the department, Providing the troubleshooting, Monitoring the system, hardware, and software.
  • - Respond to calls /emails/chats received from customer and address the customer needs or route the request accordingly Documenting all requests, Maintain IT application support technical documentation.

Hard Skill

  •  - Problem Solving / Expert
  •  - Attention to Detail / Expert
  •  - Technical Proficiency / Beginner
  •  - Communication Skills / Expert
  •  - Adaptability / Beginner
  •  - Customer Service Excellence / Beginner
  •  - Relationship Building / Beginner
  •  - Team Leadership / Beginner
  •  - Conflict Resolution / Beginner
  •  - Time Management / Expert

Soft Skill

  •  - Able to work under pressure
  •  - Service Mind
  •  - Improvisation
  •  - Judgment and Decision Making
  •  - Complex Problem Solving
  •  - Storytelling
  •  - Teamwork
  •  - Attention to Details
  •  - Time Management skills

Language skills

  • Speaking

  • Listening

  • Reading

  • Writing

  • Thai
  • Excellent
  • Excellent
  • Excellent
  • Excellent
  • English
  • Good
  • Good
  • Good
  • Good

Typing Skills

  • Thai : 44 words / min
  • English : 42 words / min
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