Job Description

• - Do all responsibility about Hair making including Hair Cut, Hair Treatment, Coloring, Professional Hair Color Techniques
• - Responsible for customer services such as give some advice and answer any customer concerning, introduce hair care and hair products to customer
• - Receive feedback from the customer and communicate for improvement to assistants

Job Description

• Sales Strategic
• - Analyzed sales data and prepared reports to identify issues, providing strategic recommendations to the sales team for problem-solving. - Continuously tracked ongoing processes and outcomes to ensure effectiveness.
• - Monitor and analyze on the quality of sales leads, provided feedback to the DM team, and occasionally designed sales incentives as requested. - Collaborated with the Trainer Team to analyze and report on TSR grading, working together to improve TSR performance.
• - Analyzed the supervisors improvement area to coordinate with training team for supervisors to enhance additional skills, such as time management and team characteristics analysis.
• - Identified sales team challenge and issues and resolved them with logical, timely and appropriate solutions. - Analyzed recruitment team reports and designed printed and social media advertising to support hiring efforts.
• - Analyzed retention team report, tracked performance and provided actionable feedback for improvement.
• Special incentive and motivation
• - Designed and implemented activities and incentive programs to motivate the sales team and drive high performance.
• - Organized on-floor motivation activities to foster engagement and enthusiasm among team members.
• - Adjusted sales incentive programs as needed to align with changes in the work environment and organizational objectives.
• - Led cooperation with other departments to organize major Outbound Call Center events, including Sales Recognition Events, Outings and Sport Days.

Job Description

• Training
• - Conducted training for new TSRs, including product knowledge, selling skill, selling script, role play test and telemarketing system training.
• - Implemented special development programs by designing training courses, motivation initiatives and coaching programs to meet business requirements.
• - Designed and created training materials based on team requests to support ongoing learning and development as well as prepared PowerPoint presentations for all training courses for team.
• - Managed the entire TSR licensing process, including training, preparing documentation, coordinating examination schedules, uploading TSR name lists to the OIC system, summarizing results and communicating outcomes to all relevant departments.
• - Delivered both new license training and renewal license training for TSRs to ensure all TSRs hold valid licenses in compliance with OIC rules and regulations.
• Employees Engagement
• - Worked as a Project Manager to lead employees engagement activities, such as Recognition Events, Outings, Sport Days, Overseas Trip and Domestic Trip.
• - Organized monthly engagement activities, such as roadshows and other sales-related events to enhance TSRs morale and motivation.
• - Worked closely with the Telemarketing Head to understand circumstances and design ad hoc engagement activities in response to business challenges.
• - Enhanced the workplace environment by designing and decorating workspaces to promote a positive atmosphere.
• - Designed printed advertising materials for activity campaigns and fulfilled requests from other departments
• Training Admin
• - Provided training data and reports to the regulator such as OIC, Department of Skill Development, DM team and other departments to support their operations.
• - Summarized and monitored sales reports, providing timely information and insights to the trainer team as needed.

Job Description

• Telesales of Life Assurance Product. Contact a customer through the company system to sell assurance product.

Job Description

• Designing custom kitchens for condominiums and offices.