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Job Requirment

  • Position:

    Customer

    Occupation:

    Part-time/Contract/Intern

    Sub Occupation:

    Contract

Interested business type

  • Computer/ IT

Job Location

Bangkok (All)

Latest Salary

18,000 - 20,500 THB

Job Type

Full time

Availability

within 30 days

Working Bangkok

Yes

Work Upcountry

Yes

Education

2006 - Thai and Commercial Administration school

Faculty:Business Administration Computer
Major:Computer
GPA 2.83 - Vocational

Experience/ Internship

June 2012 toPresent  (13 Year 10 Month)
  • Last Position:
  • Leader
  • Business Type:
  • Telecommunication

Job Description

  • Managed and supervised a call center team of 12 members
  • • Handled an average of approximately 100 customer cases per day
  • • Oversaw after-hours projects for client groups
  • • Coordinated between departments and communicated with clients
  • • Prepared daily and monthly data and reports
  • Key Achievements
  • • Maintained SLA (Service Level Agreement) with an Abandon Rate not exceeding 5%
  • • Controlled Speed of Answer averaging at 00:05:00
  • • Reduced customer complaint rates to very low levels
  • • Led the team to consistently uphold service standards

Hard Skill

  •  - Maintenance of Electrical Appliances / Experienced
  •  - Google Forms  / Experienced

Soft Skill

  •  - Able to work under pressure
  •  - Transdisciplinary
  •  - Cognitive Load Management
  •  - Communication skills
  •  - Teamwork
  •  - Adaptability
  •  - Growth Mindset
  •  - Time Management skills
  •  - Culture Awareness
  •  - Emotional Intelligence

Language skills

  • Speaking

  • Listening

  • Reading

  • Writing

  • Thai
  • Excellent
  • Excellent
  • Excellent
  • Excellent

Typing Skills

  • Thai : 50 words / min
  • English : 40 words / min
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