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Job Requirment

  • Position:

    Project Coordinator

    Occupation:

    Humanities/Interpreter

    Sub Occupation:

    Humanities/Interpreter Others

  • Position:

    Occupation:

    Media-Advertising

    Sub Occupation:

    Creative/Design

Interested business type

  • Advertising activities
  • Consulting
  • Online media

Job Location

Bangkok (All)

Latest Salary

24,000 - 30,000 THB

Job Type

Full time

Availability

Immediate

Working Bangkok

Yes

Willing to work oversea?

Yes

Education

2020 - Thammasat University

Faculty:Liberal Arts
Major:British and American Studies
GPA 3.67 - Bachelor's Degree

Experience/ Internship

May 2020 toPresent  (6 Year)
  • Last Position:
  • Contact Centre Representative
  • Business Type:
  • Education

Job Description

  • Oversaw customer experience across multiple channels, handling enquiries and service coordination via email, phone, and social media while ensuring timely and accurate support.
  • Managed high-volume customer enquiries, handling up to 20-30 calls and 15-20 emails daily during peak periods, delivering clear, accurate, and timely support to maintain high customer satisfaction.
  • Took ownership of the email channel, responding to customer enquiries and coordinating special requests with clarity and efficiency. - Coordinated with venue and management teams to support special booking requests and ensure smooth service delivery.
  • Tracked recurring customer issues and feedback to improve response quality and enhance the overall customer experience.
  • Handled customer complaints professionally, identifying issues, resolving concerns, and maintaining a positive customer experience.
  • Identified recurring customer enquiries and worked with my supervisor and manager to create response templates, improving consistency and efficiency across channels.

Hard Skill

  •  - Project Coordination / Beginner
  •  - Task Prioritisation & Problem Solving / Beginner
  •  - Communication & Operations / Beginner
  •  - Client Communication & Stakeholder Management / Beginner
  •  - Workflow Management & Process Improvement / Beginner
  •  - Cross-functional Team Coordination / Beginner

Soft Skill

  •  - Able to work under pressure
  •  - Focus mastery
  •  - Service Mind
  •  - Improvisation
  •  - Growth Mindset
  •  - Critical Thinking
  •  - Adaptability

Language skills

  • Speaking

  • Listening

  • Reading

  • Writing

  • Thai
  • Excellent
  • Excellent
  • Excellent
  • Excellent
  • English
  • Good
  • Good
  • Good
  • Good

Language Score

English

  • Toeic : 965 Score
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