Job Description

• Provided technical assistance and resolved software-related issues for end-users via phone and remote tools. - System Installation & Configuration: Assisted in installing, configuring, and updating software applications to ensure optimal performance. - Incident Management: Logged and tracked technical issues using a ticketing system, ensuring timely resolution according to Service Level Agreements (SLA). - User Training: Guided and educated users on how to effectively utilize specific software features and tools.

Job Description

• One-stop call center service - Answering calls while responding to customers in accordance with the team's KPIs. - Coordinating with various parties involved to achieve assigned objectives. - Supervising and monitoring various systems according to the designated processes. - Controlling daily report summaries through checklists for the shift supervisor. - Responsible for addressing and resolving initial issues to meet customer needs. - Adhering to the assigned processes, monitoring incidents, and managing requests.

Job Description

• Data Entry Specialist: Accurately input and updated address information into the internal system. - Responsible for high-volume data entry of mailing addresses with strong attention to detail and accuracy. - Counter Service & Operations: Provided front-end customer support, including parcel drop-off/pickup and professional packaging services. - Product & Service Consultation: Provided clear and accurate information regarding shipping rates, delivery timelines, and available services to customers. - Store Support & Maintenance: Handled miscellaneous administrative and operational tasks to ensure smooth daily store operations.

Job Description

• Greeting and Welcoming: Welcomed and assisted walk-in customers with a professional and friendly demeanor. - Customer Inquiry: Provided information and responded to customer inquiries regarding products and services. - Administrative Support: Handled incoming calls, managed appointments, and performed general administrative tasks. - Conflict Resolution: Resolved customer complaints and provided solutions to ensure customer satisfaction.

Job Description

• Digital Communication: Provided technical support and customer care through non-voice channels (Chat, Email, Social Media) utilizing professional writing skills. - Technical Troubleshooting: Diagnosed and resolved technical issues related to internet and telecommunication services for regional customers. - Multi-tasking: Managed multiple customer inquiries simultaneously while maintaining high accuracy and service quality.