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Expected Salary 29,000 - 32,500
Military Status - Completed
1.
Job Categories : Insurance
Job Sub Categories : Insurance Others
Job Position : Customer Service
Interested business type : Insurance, Services
Job Location : Bangkok (All)
Job Type : Full time
Availability : Immediate
Working Bangkok : Yes
Work Upcountry : Yes
Graduation year : 2012
Certificate : Vocational
Faculty : Accounting
Major : Accounting
GPA : 2.23
Last Position : Supervisor& L&D
Period : February 2021 to April 2026
Job Description :
Real-time Work Monitoring: Oversee the Dashboard system to prevent abandoned calls and appropriately distribute call handling among employees - Evaluate the quality of conversations within the team - Train staff and update information on new policy conditions and techniques for managing emotions when dealing with negative customer sentiments - Assist in resolving complex customer complaint calls - Make decisions in emergency situations, such as providing assistance with towing or cases requiring damage assessment - Verify the accuracy of task assignments and check the travel times of survey personnel - Summarize meetings with management and plan projects assigned.
Last Position : Customer Relations Department
Period : September 2019 to January 2021
Job Description :
Assisted and coordinated solutions for clients - Provided recommendations for problem-solving and guidance on application usage - Supported overall employee performance and monitored employee performance/KPI.
Last Position : Call Operations
Period : February 2017 to January 2019
Job Description :
- Receive orders from customers and coordinate with suppliers
- Answer customer calls and resolve inquiries
- Provide guidance on products and services
Last Position : Barista Assistant
Period : January 2014 to April 2014
Job Description :
Prepared beverages for customers and learned the art of coffee brewing - Assisted in supporting baristas.
Last Position : Server
Period : June 2012 to September 2012
Job Description :
Receive customer orders, provide service, and mix beverages.
Vehicles with
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- Motor
driver's license
- Car
- Motor
Driving Skills
- Car
- Motor
| Languages | Speaking | Listening | Reading | Writing |
|---|---|---|---|---|
| Thai | Medium | Good | Good |
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