Job Description

• - Reviewed product detail pages (PDPs) from strategic sellers to ensure compliance with NocNoc Product Content Standards
• - Summarized product content evaluation reports and communicated feedback clearly to sellers for improvement
• - Supported the creation and QA of promotional campaigns, ensuring accuracy and alignment with marketing strategies
• - Performed various tasks to maintain and improve product content quality, including category adjustment and technical specification updates
• - Initiated outreach to strategic sellers to encourage participation in the PDP (Product Detail Page) Program
• - Collaborated cross-functionally with Marketing, Category Management, and Tech teams to align on product content goals
• - Took ownership of category mapping and adjustments, utilizing SQL to extract product data and complete technical specification forms

Job Description

• - Handled inbound calls and assisted customers with placing food orders via phone
• - Coordinated with restaurant branches and delivery staff to ensure timely and accurate service
• - Resolved order-related issues such as delays, missing items, and incorrect deliveries
• - Worked closely with internal IT team to report and help correct software errors
• - Assisted in modifying existing systems to improve performance and streamline operations
• - Prepared detailed daily and weekly reports on customer service performance and incident cases

Job Description

• - Handled daily customer inquiries and booking requests via phone and email
• - Assisted both Thai and international clients, ensuring clear communication in English
• - Maintained a friendly and professional tone to ensure positive customer experiences
• - Collaborated with internal departments to confirm availability and process bookings accurately.