Job Description

• [User Management & Cloud Administration]
• - Active Directory & Entra ID: Manage user accounts (Add User, Reset Password) and control access rights, including overseeing the MFA / Authenticator system through Entra ID (Azure AD).
• - Mail & Collaboration: Coordinate the management of the E-mail system in collaboration with headquarters (HQ Japan).
• - Domain & File Sharing: Execute the joining of new devices to the Domain and manage File Share Permissions while controlling storage space using Server Resource Manager (Quota Management).
• - Endpoint Management: Manage and configure mobile devices (iPhone) through the Company Portal (MDM) while overseeing data transfer.
• [Security & Software Operations]
• - Patch Management: Monitor and deploy Windows patches, software, and security updates through ManageEngine.
• - Endpoint Security: Check security status via the Microsoft Defender (EDR) Console and ensure the Antivirus system is up to date.
• - System Automation: Develop and apply scripts (PowerShell/Batch) in conjunction with Microsoft Copilot to enhance efficiency and reduce workflow steps.
• - License & Compliance: Control and allocate software licenses (Adobe, Autodesk) and manage USB port security through Trend Micro.
• [Network & Communication Management]
• - VPN Administration: Manage user accounts, configure Access Control (MAC Address), and oversee all VPN Client systems.
• - Network Infrastructure: Control Wi-Fi connectivity, configure Fixed IPs, and manage IP Scan systems for network security.
• - Telecommunication: Oversee the IP-PBX telephone system (Internal Extension) and resolve internal communication issues.
• [Hardware Support & IT Operations]
• - Enterprise Support: Analyze and resolve Hardware/Software issues for employees within the company and affiliates, both On-site and Remote Support.
• - Modern Deployment: Execute device enrollment (Notebook) for new users and verify status accuracy through Entra ID.
• - Project & Auditing: Conduct the Compare Security Check project to assess the security standards of IT equipment within the corporate group and provide technical recommendations.
• - Disaster Recovery: Monitor and manage daily backup status (Backup Disk & Tape) to ensure business continuity (BCP).
• - Procurement & Vendor: Coordinate with vendors to compare prices, procure equipment, and process claims according to warranty conditions.

Job Description

• [User Management & Cloud Administration]
• - Identity Management: Manage user accounts and access permissions through the Microsoft Entra ID system.
• - SaaS Administration: Control and configure user accounts in Office 365, Adobe, and Slack to ensure readiness for use.
• - Security Authentication: Execute password resets and configure Multi-Factor Authentication (Authenticator) systems upon request.
• - IT Onboarding: Prepare and install computer equipment, including setting up Wi-Fi network systems for new employees.
• [IT Operations & Troubleshooting]
• - Technical Support: Analyze and resolve Hardware/Software issues (Notebook, PC, Printer, and peripherals) both on-site and remotely.
• - Daily Operations: Monitor and manage daily IT service tasks (Daily Support) to ensure smooth organizational operations.
• - Meeting Room Support: Oversee and maintain IT equipment within meeting rooms to ensure constant availability.
• [Asset & Vendor Management]
• - Inventory Tracking: Create and update the IT Asset Management database to ensure accuracy and currency.
• - Procurement Support: Coordinate with vendors to request quotations and compare prices for equipment/licenses.
• - Warranty Coordination: Follow up and coordinate the claim process for IT equipment with brands according to warranty conditions.

Job Description

• [User Management & System Administration]
• - Active Directory: Manage user accounts (Add User, Reset Password) and control access permissions through the Domain Controller system.
• - Mail Administration: Coordinate the management of the E-mail system in collaboration with headquarters (HQ Japan).
• - Policy & Compliance: Execute the joining of new devices to the Domain and manage access permissions for File Shares in accordance with IT policies through the IT Request system.
• - Mobile Device Management (MDM): Manage and configure mobile devices (iPhone) through the Company Portal system.
• - License Management: Control and allocate Software Licenses (Adobe, Autodesk) according to user requirements.
• [Network & Security Configuration]
• - VPN Management: Manage VPN accounts, configure Access Control (MAC Address Filter), and troubleshoot VPN Software connectivity issues.
• - Security Control: Regulate USB port usage (Allow/Block) through the Trend Micro system in compliance with organizational security standards.
• - IP Management: Manage the IP Scan system (MAC Address Filtering) for new Notebooks and assign Fixed IPs for specialized devices.
• - Telecommunication: Oversee the IP-PBX telephone system, transfer internal numbers, and resolve basic issues within the communication system.
• [IT Operations & Infrastructure Support]
• - Standard Build (Deployment): Create prototype computers (Enroll Device) and install basic software for new employees.
• - Hardware Maintenance: Analyze and resolve Hardware/Software issues while performing upgrades (RAM, SSD) to enhance performance.
• - Monitoring & Backup: Check the status of daily backups (Backup Disk & Tape) to ensure data security.
• - Asset Management: Maintain and update the IT Asset Tracking database to keep it current at all times.
• - Meeting Support: Manage audio-visual systems and IT equipment in meeting rooms and for significant company events.
• [Vendor & Procurement Management]
• - Procurement Support: Coordinate with Vendors to request quotations and compare prices for equipment/Licenses to ensure maximum value.
• - After-Sales Coordination: Follow up and coordinate the claim process for IT equipment with product brands and distributors.

Job Description

• [User Support and Troubleshooting (In-Office Support)]
• - System Deployment: Installation of Windows and various software, along with configuring default settings suitable for usage.
• - Helpdesk Support: Answering calls and providing consultation, resolving basic issues through the Call Center and Remote Desktop system.
• - IT Facilities: Maintaining and servicing computer equipment and peripherals within the office to ensure they are operational.
• - Network Troubleshooting: Addressing basic issues related to LAN, Internet, and Wi-Fi connectivity.
• - Peripheral & Communication: Installing and troubleshooting various drivers, including IP Phone systems (Alcatel & Yealink).
• - Data Sharing: Managing access rights for Network Drive and Sharing Drive.
• [Customer Support and On-Site Services (On-Site & Cloud Support)]
• - Cloud Administration: Advising customers on the use and configuration of Admin Office 365 and SketchUp software (Email & Remote).
• - MA Service: Providing On-site Support to check IT systems according to the maintenance schedule (MA) for partner companies.
• - Reporting: Preparing summary reports of system checks (MA Report) for presentation to clients.
• - Deployment & Installation: Traveling off-site to install and set up new computer equipment for clients.
• - Standby Support: Performing Standby Support duties to ensure the proper functioning of rental computer equipment at client locations.

Job Description

• [Installation and Maintenance of Computer Systems]
• - Assembly and Installation: Assembling and installing computers and peripheral devices within the company.
• - Preparation: Setting up computers and IT equipment for new employees (IT Onboarding).
• - Software Setup: Installing operating systems (Windows/macOS) and essential software required for work.
• [User Support and Troubleshooting]
• - Troubleshooting: Analyzing and resolving issues related to both hardware and software.
• - Peripheral Support: Installing and troubleshooting printers and various office equipment.
• - Network & Sharing: Configuring IP addresses, managing access rights for shared folders and network drives.
• - IT Facility Management: Ensuring the proper functioning and maintenance of IT equipment within the company at all times.
• [On-Site Support]
• - Branch Support: Traveling to various company branches to manage and resolve computer issues.
• - Event Setup: Installing and overseeing computer/network systems for company events or activities.