Job Description

• - Oversaw overall branch frontstore operations, including managing branch staff, monitoring inventory, coordinating sales promotions, and preparing monthly reports.
• - Responsible for issuing Purchase Orders (PO), as well as tracing and tracking open PO and PI within the local Thailand area.
• - Worked as part of the E-Commerce team, managing platforms Lazada, Shopee, and Nocnoc, including participating in campaigns, responding to customers, processing orders, packing products for shipment, and handling product returns from logistics providers.
• - Managed Facebook Page and LINE Official accounts, responded to customer inquiries through online channels, coordinated timely issue resolution, and implemented preventive solutions to avoid recurring problems.
• - Followed up and coordinated product claims with service centers and suppliers.
• - Supported and handled other assigned tasks from supervisors and managers as required.

Job Description

• - Provide customers with detailed information about Xiaomi products and the ECOsystem, including smartphones, IT gadgets, smart home devices, and their settings to enhance their shopping experience.
• - Compile and analyze daily sales reports to track performance, identify trends, and support decision-making for inventory and promotions.
• - Maintain a clean, organized, and inviting store environment that encourages customer engagement and enhances the overall shopping experience.
• - Address and resolve day-to-day operational issues promptly to ensure smooth store functionality and a positive experience for both customers and staff.

Job Description

• - Delivered exceptional customer service by providing detailed information about VIVO smartphones, including features, settings, and troubleshooting tips to enhance user experience.
• - Proactively addressed and resolved daily operational challenges, ensuring smooth workflow and minimal disruption to service. Collaborated with team members to identify recurring issues and implement effective solutions for ongoing improvements.