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2022

Business Type : Computer/ IT

Last Position : Service Delivery Manager

Period : November 2022  to  Present

Job Description :

Manage event service requests. Implementation of projects for enterprise products within an agreed time frame. Coordinate with collaborative teams for on-siteremote support. Coordinate with third parties to replace parts. Verify and manage firmware upgrades for server farms. Perform root cause analysis for closed events. Track and manage PM scheduling. Coordinate and check the availability of available resources for upgrade event Be prepared 247 for emergencies. Manage a team of engineers to support customers. ready to solve problems according to sla Prepare monthly reports to present to customers. Provide problematic cases and offer solutions to customers.

2016

Last Position : Assistant Section Manager

Period : August 2016  to April 2022

Job Description :

Management Project Plan,Timeline,Risk,Scope,Quality and Project Deliverables Report project issues and solutions to Project manager Check Documented and hand on the documents after closing the project. Management Team Tier 0 Support WI-FI Customer and Fiber to Shop Tenant. On Site Control New Project Wi-Fi and Fiber Consult and support network for user Engineering Implement Monitoring Troubleshooting Network Wi-Fi System issues Control Change request and Check for Approve Ensuring quality of wireless network services of Siam Discovery during department operation hours. Responsible for coordinating and controlling venderssuppliers during design and implementation phase in network improvement projects.

2013

Last Position : Senior IT Support

Period : July 2013  to August 2016

Job Description :

Networking, Wireless Networking Cabling Network System LAN Wiring Center Architecture Data Network System VoIP Technology System Access Point and Controller System Logger System Network Monitoring System CCTV and Monitoring System Optical Networking Switching VLAN, Spanning Tree TCPIP Protocol Cisco Works for Switched Internetworks Call Manager Cisco IP Phone VNC Remote Desktop, TeamViewer CCTV, IP Camera POS

2010

Last Position : IT Support

Period : September 2010  to November 2012

Job Description :

Manage the installation system, Develop and repair network, software, hardware and POS of “Digital Signage” for Central (Chidlom, Ladprao, Pattaya, Cheagwattana, Pinklao, Zen), MK, KFC, Rajdhevee Clinic, KT OPTIC, Clinique, Hypertrade and Samui-Channal

2008

Last Position : IT Support

Period : January 2008  to August 2010

Job Description :

Update , maintain Web Site and Diagnose PC hardware and software faults and resolve errors or effect repairs

2007

Last Position : IT Support

Period : April 2007  to December 2007

Job Description :

Diagnose PC hardware and software faults and resolve errors or effect repairs (Ministry of public Health)