2561
ตำแหน่งงาน : Supervisor , Customer Experience
ระยะเวลา :
ธันวาคม 2561 ถึง
เมษายน 2566
รายละเอียดงาน :
- Managing the customer service team and allocating work schedules and implementing measures to maintain the quality of service, ensuring that it aligns with the company's expectation. - To ensure that consumers are served professionally and examine service quality. - Set up weekly coaching and mentoring meetings for the team members to increase productivity. - Prepare daily and monthly reports, summary of work done according to plan. - Control the functioning of the Call Automation (IVR) system throughout every stage untill the outcome is reached. then use the data gained for additional analysis. - Providing assitance to clients in addressing significant situations or complaints untill the issues are adequately resolved to ensure maximum satisfaction.