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2562

ตำแหน่งงาน : Customer Service Agent

ระยะเวลา : พฤศจิกายน 2562  ถึง เมษายน 2563

รายละเอียดงาน :

- To work as part of a team with other – Customer Service and/or Technical Support - Obtains client information by answering the end-user questions from telephone calls /mail /FB/ LINE or forum - In charge of customer service related KPIs - Implement operational strategies for customer service management - Ensure to follow all technical and company service processes - Ensure proper notification/ escalation of service activities are followed to ensure smooth operation with sellers - Handle customer and sellers queries and complaints - Ensure operation support provided can meet service commitment and customer requirements - Ensure the smooth running of daily processes to meet service commitment level - Fulfill other works assigned by supervisors or managers

2558

ตำแหน่งงาน : Technical Quality Assurance (Sony PROJECT)

ระยะเวลา : กันยายน 2558  ถึง กันยายน 2562

รายละเอียดงาน :

-Scoring the quality of calls ,chat and email -Training, and preparing new agent to respond to customer questions and complaints and troubleshoot problems with services or products. -Answering agent questions regarding best practices or difficult calls. Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary -relevant department to handle Customer complaint -Working with other supervisors and management team members to support agents to achieve the agreed SLA and KPI on customer handling and processing

2556

ตำแหน่งงาน : Technical Support Thai language (Sony PROJECT)

ระยะเวลา : สิงหาคม 2556  ถึง สิงหาคม 2558

รายละเอียดงาน :

-Dealing with incoming calls and correspond with clients via email -To take enquirers, problems or complaints from customers relating to a range of specified client products or services with the objective resolving the customer’s issue as quickly as possible. -To recognize the importance of the telephone calls as a way of supporting and enhancing our client’s brand. -To capture all relevant information on Siebel systems.

2550

ตำแหน่งงาน : Executive - Customer Service

ระยะเวลา : กรกฎาคม 2550  ถึง กรกฎาคม 2556

รายละเอียดงาน :

-To take incoming telephone enquiries, problems or complaints from customers relating to a range of specified client products or services with the objective resolving the customer’s issue as quickly as possible. -Gather relevant information relating to the customer’s concern and wherever possible, using the agreed procedures, to attempt to resolve any query or concern in the course of the phone call. -Make any ad-hoc outgoing calls to customers as required to resolve or follow up an outstanding query. -Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.

ตำแหน่งงาน : Executive Technical Support (NOKIA PROJECT)

ระยะเวลา : มกราคม 2550  ถึง มิถุนายน 2550

รายละเอียดงาน :

-To work as part of a team with other – Customer Service and/or Technical Support and a Assistant Manager. -To take incoming telephone enquiries, complaints and questions from customer. Using appropriate listening skills questioning skills and empathy skills together the relevant information relating to the customer’s concern. Wherever possible using the agreed procedures to attempt to resolve and query or concern in the course of the phone call. To capture all relevant information on internal Scicom systems. -To put the customer’s mind at rest explaining the actions that we will take. -To ensure that all promises made on the call are delivered. -To work to agreed productivity and quality standards (e.g. log on time talk time customer satisfactions monitors). -To ensure enough information is captured on internal systems so that a colleague can understand what occurred and has been agreed to on the call. -To make any ad-hoc outgoing calls to customers as required resolving an outstanding query. -To recognize the importance of the telephone calls as a way of supporting and enhancing our client’s brand. -To participate fully in the team taking part in regular team meetings and buzz sessions giving feedback and ideas to colleagues and to the Assistant Manager. -To respond positively and openly to feedback form Assistant Manager and colleagues and put into practice advice on how to improve. -To escalate any queries or unresolved issues which cannot be completed within the agreed procedures. -To undertake any administration tasks delegated by the Assistant Manager. -To proactively identify areas for service and procedural improvement and make recommendations to the Assistant Manager.

2546

ตำแหน่งงาน : Game Support

ระยะเวลา : พฤษภาคม 2546  ถึง ธันวาคม 2549

รายละเอียดงาน :

-To take incoming telephone/Email enquiries, problems or complaints from customers relating to a range of specified client products or services with the objective resolving the customer’s issue as quickly as possible. - Monitor Game and report a problem of the game each day. to Assistant Manager/TI Support - Organized Event & Perform in-game events, and other places. - Interpret the contents of the game, as the Thai language and verify fixes incorrect text.