2561
ตำแหน่งงาน : HR generalist
ระยะเวลา :
ตุลาคม 2561 ถึง
พฤษภาคม 2564
รายละเอียดงาน :
-Assist with evaluating, analyzing, and implementing all Human Resources activities which include, but are not limited to employee engagement and relations, compensation and benefits, talent and performance management -Receive, process and respond to day-to-day employee concerns and coordinate with appropriate stakeholders, as necessary -Assist with collection, maintain, analyze, and report on various types of key Human Resources metrics to assist management in effective decision making -Prepare documentary requirements for HR Partners handling labor-related cases, as necessary -Ensure maintenance of accurate and concise records and reports concerning all employee data and all phases of Human Resources processes, working within HRIS tools, in accordance with company policy and statutory/local laws -Communicate and reinforce the Company's values, philosophies, and Leadership Behaviors to assist in development of a high performing organization QA position: ㆍManage, control and monitoring quality of customer service department. ㆍPerforms call monitoring and provides trend data to QA team lead and Head of Operations, ㆍuses quality monitoring data management System to compile and track performance at team and individual level. ㆍProvide training and coachina cs agent for service improvement. ㆍ Provides actionable data to various internal Support groups as needed. ㆍCoordinates and facilitates call calibration sessions for support staff ㆍ Provides feedback to advisor, the advisor team leader and Head of operations ㆍPrepares and analyzes internal and external quality reports for management staff review.