รายละเอียดงาน

• - Coordinate and manage sea freight shipments, Key Account, Auto Part Account, Project Account,
• Cross trade shipment, Cross border shipment.
• - Handle door to door process, from arranging the booking until delivery the cargo to clients
• (included :- finding sailing schedule, monitor pick up status, check the accuracy of document HBL,
• MBL, CIV, PKL, FORM, follow arrival date and prepare freight charge to carrier, prepare the
• document to exchange DO, co-ordinate with customs team for customs clearance process, monitor
• transportation to ensure the cargo will delivery to clients on time)
• - Issue the billing both domestic client & oversea.
• - comparing cost and revenue to maximize GP.
• - Arrange for insurance coverage for cargo gather customer claim documents and facts if claim is
• involved.
• - Preparing reports and having conferences with clients twice a week to update shipment status and
• to stay updated on industry trends, regulations, and market situations.
• - Collaborate with internal teams, including sales and finance and related parties to ensure seamless
• service delivery and customer satisfaction.
• - Provide exceptional customer service by addressing customer concerns, resolving complaints, and
• offering tailored solutions to meet their needs.
• - Monitor shipment progress and proactively communicate with customers about any delays, issues,
• or changes in schedules.
• - Maintain a high degree of professional and ethical relationships with clients.
• - KPI Team Controller, responsible for monitoring, analyzing, and reporting on key performance
• indicators to ensure the team or business meets its strategic objectives.
• - Follow policies, procedures, standards, and ensure compliance with transport regulations.