Job Description

• Responsible for following up on outstanding payments from customers via telephone, making an average of 250-300 calls per day to inform customers about outstanding balances, payment due dates, and payment status. Provide advice on payment methods and related terms and conditions. Accurately and completely record contact information and follow-up results in the system. Coordinate with relevant departments to resolve and follow up on payment issues, maintaining polite and professional communication standards and strictly adhering to company policies.

Job Description

• Responsible for answering customer calls inquiring about information and tracking parcel status, providing accurate, complete, and timely information. Answer questions and provide advice regarding shipping and company services. Coordinate with relevant departments such as transportation, warehouse, and destination branches to track parcel status and resolve any issues. Accurately record contact information and service details in the system. Focus on customer satisfaction through polite, prompt, and efficient communication.

Job Description

• Responsibilities include handling inbound call center operations, answering customer calls via the 1175 hotline, providing information about products, services, and company operations, responding to inquiries, handling complaints, and offering accurate and professional troubleshooting advice. Coordinating with relevant departments to follow up and resolve customer issues within the specified timeframe. Recording contact information and service details completely and accurately in the system. Focusing on creating customer satisfaction and a positive experience through effective communication and excellent service.