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กรุงเทพมหานคร , เขตบางรัก

TRSC International LASIK Center

CRM Developer

customer relationship management develop and execute effective crm strategies to enhance customer satisfaction loyalty and retention customer data management ensure accurate and up to date customer data is maintained in the crm system customer service oversee customer service operations to ensure that inquiries and complaints are addressed promptly and effectively performance analysis monitor and analyze key performance indicators kpis related to customer satisfaction loyalty and retention process improvement identify and implement opportunities for process improvements within the crm department loyalty program oversight manage the loyalty program assist in designing developing and implementing strategies loyalty program and drive for new customer acquisition retention market insight monitor market trends and competitor activities to identify strategic opportunities strategic marketing activations engaging activities or campaigns designed to promote a brand drive customer engagement and boost sales through various methods such as experiential events promotional campaigns digital engagement and in store promotions customize marketing strategy develop and execute tailored marketing campaigns for various cluster types urban rural demographic by creating specialized calendars and programs that focus on targeted promotions and events sales support assist the sales team by identifying potential sales opportunities and nurturing existing customer relationships develop and maintain crm systems for the organization

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