Onsite Engineer

หน้าที่และความรับผิดชอบ

• • Support the operation and maintenance system that related to datacenter and server room facility. • Contact and control contractors to implement project/ or improvement project of the Customer Data Center or Server Room. • Coordinate and engage with pre-sales team, customers, and contractors to implement project and project delivery as per agreed technical specification • Delivered project on-time, within scope and within budget • Responsible to sort out and hand over project all documents that relate to Customer. • Responsible for maintenance activity of Data Center Project o Corrective Maintenance (CM) - Receive and Response to Customers issue or request which is escalated from FTH Helpdesk or Customers - Identify the types, categories, severity and urgency of the case. - Provide technical phone support/or remote support to Customers. - Control logging, follow up and tracking the details until the problem is solved or close case. o Preventive Maintenance (PM) - Provide schedule plan in advance. - Make appointments with Customers and Vendors according to plan or allocate a new one in case of an emergency - Provide summary reports after Preventive Maintenance

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• • Basic knowledge of o Computer/Server Hardware, o Windows operating system, o MS Office, Microsoft Exchange and Outlook o Basic TCP/IP, Networking o Anti-virus software • Special considerations o Have certain project management experience. o Have delivery experience in Data Center turnkey projects. o Have technical background in Data Center solutions and related products, such as civil work, power supply and distribution, UPS, Air Condition, fire extinguishing, and so on. Better have preliminary design capabilities for at least one of these systems. o Have certification standards that related with Data Center • Have strong coordination and communication skills, proactive, willing to learn new products and knowledge. • Able to work during non-office hours to manage and coordinate major project activities • Good in English communication as a working language. • Good Troubleshooting skills. • Customer Service mind.

สวัสดิการ

• ประกันสังคม
• ทำงานสัปดาห์ละ 5 วัน
• เงินโบนัสตามผลงาน
• ตามข้อตกลงของบริษัท
• สิทธิการเบิกค่าทันตกรรม

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