Senior IT Support (Chonburi Si-Racha)

หน้าที่และความรับผิดชอบ

• •To support O365 and Microsoft product such as MS team, One drive and Outlook. •First-line customer liaison via calls, MS-Team or e-mail. •Set up user access & deploy new PC/Laptop. •VIP and Visitor Support for IT network related. •Provide on-site services effectively resolve incidents and service requests that may not be possible to solve remotely. •Provide support for both incidents and services related to PC/Laptop/Printer/Scanner/other peripheral Hardware/Software setup and install on, and infrastructure network. •Making an initial assessment of requests, attempting to resolve them or refer them to someone who can, based on agreed service levels. •Recording and tracking Incidents, requests, and complaints according to Standard operating procedure (SOP). •Monitoring and escalation procedures relative to the appropriate Service Level Agreement (SLA). •Managing update IT request ticket in ServiceDesk Tools. •Update required documents as per SOP. •Keeping customers informed on request status and progress. •Communicating planned and short-term changes of service levels to customers. •Coordinating with second line and third-party support groups. •Provide IT Infrastructure network such as Wifi and internet connection to support company events or site activities. •Manage and maintain IT equipment in server room such as Server, Air, UPS, Access control etc. •Manage and maintain Telephone system and coordinate with third party. •To do IT asset management and user management also.

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• • Bachelor’s degree in computer science, Computer Engineering, Information Systems, or IT related fields. • 3-4 years’ experience in IT support or Customer Service area. • Able to understand customer contracts, Service Level Agreement, and Scopes of work. • Basic knowledge of Computer Hardware, Windows 10, and O365. • Good Troubleshooting skills and Service mind. • Good communication in English skills. • Able to work under pressure and time constrain. • Able to work in shift and overtime.

สวัสดิการ

• ประกันสังคม
• ทำงานสัปดาห์ละ 5 วัน
• เงินโบนัสตามผลงาน
• ตามข้อตกลงของบริษัท
• สิทธิการเบิกค่าทันตกรรม

สนใจสมัครงานตำแหน่งงานนี้กรุณาติดต่อ

การเดินทาง

ไม่มี

ไม่มี

ไม่มี

ไม่มี

ไม่มี

การเดินทางเพิ่มเติม : Pinthong Industrial Estate