Application Support Specialist (Contract)

หน้าที่และความรับผิดชอบ

• Provide Level 1–2 support for POS applications and store systems
• Resolve high-impact incidents such as transaction failures, offline mode, price mismatch, and payment gateway issues.
• Support store staff, supervisors, and operations teams through hotline, on-call, Line and ticketing platform.
• In case a bug is identified, must be able to coordinate with the development team to ensure timely resolution
• Perform daily monitoring of POS transactions, batch settlement, EDC transactions, and API integrations.
• Monitor system health for nationwide stores (POS uptime, store connectivity, promotion sync, receipt printing).
• Track and resolve issues with failed transactions, order sync delays (POS ↔ OMS/ERP/CRM), or duplicate sales
• Support mass rollout of POS versions, security patches, and configuration updates across multiple store formats.
• Validate system stability post-deployment and coordinate with Infra, Networking, and Vendor teams
• Assist new store openings, store relocations, and nationwide upgrade programs.
• Log, track, and resolve tickets in line with SLA.
• Perform root cause analysis (RCA) and implement preventive actions.
• Escalate issues to vendors or development teams when necessary
• Analyze problem and establish long-term corrective action plans
• Able to prepare and present the Monthly report
• Prepare troubleshooting guides, SOPs, FAQs, and store support manuals.
• Train store teams on POS usage, best practices, and common issue handling.
• Document system configurations and version history.
• Work directly with project managers to help implement project goals
• Provide scope of work documents are written collaboratively

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• Bachelor degree in Computer Engineer, Computer Science or any related fields
• Minimum 2 to 5 years’ experience in POS Support, Windows platforms configuration and Software Tester.
• Understanding of POS operations, hardware components (scanner, printer, cashier drawer), and payment devices.
• Basic SQL skills and ability to read logs (API logs, transaction logs).
• Experience with ticketing systems (ServiceNow).
• Work Availability Requirement (Critical for Retail Groups)
• Able to provide on-call support 24×7 as part of a rotating support schedule.
• Available to handle urgent issues during weekends and public holidays, aligning with retail peak seasons and promotions.
• Respond to P1/P2 incidents within defined SLAs even outside office hours
• Support major campaign periods (Year-End Sale, 11.11/12.12, Black Friday, Chinese New Year, Songkran, etc.).
• Strong communication skills and ability to work under time-sensitive retail operations.
• Ability to perform job under time constraint/pressure
• Having knowledge in Software development and Software Testing would be advantaged
• Knowledge in Development work would be advantaged
• Development/Customization: Microsoft.Net, Visual Basic or JAVA
• Database: MS SQL Server
• Report Writing, Crystal Report, Report Writer Similar Too
• Good command of English

สวัสดิการ

• ทำงานสัปดาห์ละ 5 วัน
• เงินโบนัสตามผลงาน
• ประกันสังคม
• ตามข้อตกลงของบริษัท

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