BI Campaign Support Engineer

หน้าที่และความรับผิดชอบ

• • Diagnosing, troubleshooting technical solutions that solve the root cause of customer problems in tickets elevated from our L1 support team. • Fully understands details of client's data and Acxiom's marketing capabilities, ensuring clients receive accurately segmented, cleansed, formatted and ready-to-market data. • Executes and analyzes decision support processes and data to measure campaign efficiency, operations performance, customer satisfaction and cost effectiveness. • Executes complex campaigns which may include, but is not limited to, the review of campaign specifications, working with clients to validate and obtain sign-off of client deliverables and dynamic campaign execution. • Provides consultation, support, communication and training to teams and clients on campaign management tools, flowchart and / or processes. • Fulfill service mind and provide the high-quality service for the clients • Basically deal with question, requirements or trouble issue about operation process • Monitor and analyze operation process, Coordination with SME till closure, after issue resolved performing sanity checks. • SME coordination & Inputs to users on processing of data / Jobs • Summarize and report the issues to Line Manager • Corporate with Technical Support Team by closely to feedback and solve problem • Tracking the process to ensure that all jobs are completed on time with high quality • Communicating with team & customers to answer concerns and questions • Good Knowledge of Big Data technologies processes & components carry out day to day activities like Job & Alert monitoring, Handle standard errors & failure as per SOP • Good service mind, Good knowledge working under ITIL process and high pressure.

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• • Male, Female age over 24 – 35 years old • Degree in Computer Science/Engineering, IT, Related Field • 1-5 years exp in support basic command in Database or linux • Must have experience in Any campaign management tool. • Must have hands on Linux / Database command • Option knowledge if any ( Big Data / Hadoop / BI / ETL/ Vertica ). • Experience in Unix/Linux/Shell and Network infrastructure support, Database, ITIL process • Good command of English communication.

สวัสดิการ

• ประกันสังคม
• ทำงานสัปดาห์ละ 5 วัน
• ประกันชีวิต
• ตามข้อตกลงของบริษัท
• สิทธิการเบิกค่าทันตกรรม

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