Application Maintenance Head

หน้าที่และความรับผิดชอบ

• • Accountability as Service Delivery Manager for Telecom. • Directly reporting to the Program Manager/Platform Lead, involved in delivering committed services by adhering to the service levels to client stakeholders, while ensuring that systems, organization processes and unit practices adhere to quality policies. • Define, implement, and showcase continuous improvement of operations and service management processes • Implement automation of operational activities to provide better turnaround time for customer service request and incident management. • Collaborating with internal TechM team to automate operational activities, monitor application, troubleshoot, and attend service requests, thereby optimizing resources. • Stakeholder management - Conducting periodic reviews with customer and internal stakeholders • Efficient service management and periodic MIS reporting • Driving the team to ensure 100% KPI achievement • Managing customer • Driving team to provide the pro-active solution to the customer • Actively involved in quality audit for the projects, driving them towards achieving CMMI level 5. • Coordinating with business stakeholders, deployment managers & release management team on the deliverables for the production environment.

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• • Male, Female age over 40 – 47 years old • Bachelor degree • Good command of English • Computer literate • Manage Application Maintenance and Enhancement of applications including Mission Critical ++ applications with very aggressive delivery deadlines and stringent SLAs • Ensure compliance on Contractual SLAs and KPIs across all deliveries • Involve in Estimations, Delivery reviews and Reviewing deployment plans. • Implement process improvements • Interact with Incident Management teams, coordinating with various stakeholders to effectively resolve the production issues. • Provide alternative/workaround solutions to ensure no work/business stoppage. • Participate in conducting RCA for production issues. Develop proactive checks to anticipate issues. • Coordinate with third party vendors to take issues to closure. • Implement automations/procedures for proactive monitoring/alerts, deployment checks enabling lesser outages and faster resolution.

สวัสดิการ

• ประกันสังคม
• ทำงานสัปดาห์ละ 5 วัน
• ประกันชีวิต
• ตามข้อตกลงของบริษัท
• สิทธิการเบิกค่าทันตกรรม

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